Dover Street Market New York
Position: Department Manager
Reporting to: Store Manager
Location: New York, NY-On Site
“I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share strong personal vision.” – Rei Kawakubo
Dover Street Market New York opened in 2013 – it was the Store’s third location worldwide and first in the US. Like its predecessors Dover Street Market London and Dover Street Market Ginza, it was conceived and designed by Rei Kawakubo, and subscribes to the philosophy of ‘beautiful chaos’ - the accidental synergy that results from independent minds, each with something original to say, colliding together in one space. In 2018, Dover Street Market Los Angeles opened cementing it’s place on the West Coast.
There is no set criteria for DSM. Both locations house all Comme des Garçons brands, and also boasts a selection of designers that range from the established to the emerging, in addition to traditional products outside the realm of fashion. Designers have been given complete freedom to determine their individual brand spaces – the end result being those collections as diverse as Azzedine Alaïa, Supreme, Sacai and Nike live alongside one another in an unexpected harmony.
A sense of discovery lies at the heart of DSM. Rounding out the DSM experience is the addition of Rose Bakery on the ground floor. Rose and Jean Charles Carrarini’s café is renowned for its signature fresh and natural food, and is now a mainstay of DSMs around the world.
Role Overview:
We are seeking an experienced Department Manager to assume overall responsibility for the management of their respective floor. In partnership with the Store Manager and Assistant Store Manager, the Department Manager will be responsible for financial reporting, stock control, and employee development of Sales Professionals.
Key Responsibilities:
· Setting the standard for the seamless operation and functioning of the store ensuring the provision of the very best customer service levels at all times and presentation of your floor.
· The achievement of key financial targets.
Standards:
· Instilling a common sense of standards and culture of professionalism through-out your floor through an industrious, calm and measured management approach.
· Ensuring that all staff are clear on what these expected standards are and the relevant store procedures.
Customer Service and Sales:
· Ensuring the very best levels of customer service at all times.
· Ensuring that customers are added to the DSM Database.
· Maintaining a Customer book of key “floor relevant” customers.
· Delivering the monthly and seasonal sales targets working closely with the team to do so.
· Personally selling, directing and driving sales.
Personnel:
· Ensuring sufficient cover for the Floor at all times.
· The growth and development of the Floor Team, identifying and initiating any specific training needs.
· Working with Store Management to provide feedback on the weekly staff rota and optimum allocation of staff to ensure operational efficiency.
· Assist in the selection process and recruitment of staff.
· Assist in the induction of new staff and ongoing training initiatives.
Operational / Day-to-Day:
· Together with Store Management, be responsible for the smooth opening and closing of the store and floor each day.
· Attendance at the daily meeting to advise specific targets / objectives for the day ahead.
· Chairing daily floor meetings - providing clear direction for the day ahead and to advise specific targets / objectives / events.
· Ensuring the accurate and correct use of Retail Pro by floor staff members.
· Responsible for replenishment of supplies - bags, tissue paper, forms etc.
· The daily cashing-up of tills.
· Facilities Management – ensuring all systems, fixtures, fittings and furniture are well maintained at all times and advising of any problems.
· Maintaining a high level of cleanliness at all times.
· Ensuring the statutory Health and Safety Regulations are pro-actively adhered to and dealt with.
Stock Control:
· Closely liaising with the Merchandising Team and Store Management to ensure:
· The timely movement of stock on and off the floor.
· The receipt, checking off and ticketing of in-coming shipments.
· Accurate recording of outbound stock movements.
· The daily recording of any miscellaneous sales.
· Daily replenishment of stock sold.
· Regular review of merchandise to ensure that optimal stock holding and sell-through is maintained, providing recommendations for ameliorative action or additional re-orders.
· Providing input for seasonal buying of lines.
· Maintaining a high level of vigilance at all times and ensuring shrinkage is kept to an absolute minimum. Formally reporting any losses immediately to Store Management and the Head of Security.
· Accurate quarterly stock checking of floor
Financial / Reporting:
· Targets / Budgets – together with the Store Management establishing monthly / weekly targets to the floor, departments and individuals.
· Regular meetings with Store Management to review and assess departmental performance.
· End of season report to be sent.
· End of day report to be sent.
Key Requirements & Skills:
· Retail sales and expertise within a luxury business
· 3-4 years of management experience preferred
· Ability to work under pressure and handle challenging situations during high volume selling periods.
· Specific understanding of the Comme des Garcons Fashion House, aesthetic, and sub-brands preferred.
· Client book of potential new business for DSMNY as well as bringing existing clientele.
· Language skills beneficial.
· Knowledge of Retail Pro beneficial.
Core Competencies:
· A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
· A total self-starter able to set the standard by their own professionalism and attitude.
· Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor.
· Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
· Structured and organised, but nonetheless be approachable and have a flexible outlook.
· Willingness to work hard and always have the intention to drive the business forward.
· Being able to work on several tasks at a time.
· Being capable to work to deadlines / ability to prioritise / optimal time management.
