Summary
This position will provide excellent customer service and assist with all aspects of Housing and Front Desk Services at University Center. As with all positions, other duties may be assigned by a supervisor in order to meet program needs and emergency situations.
Essential Duties & Responsibilities
- Process requests for move-in, move-out, unit change, unit consolidation, and communicate as appropriate.
- Manage move-out inspections by coordinating RA inspections, communicating charges to educational institutions, and informing the Director of Facility Operations of room condition.
- Maintain all student files, both hard and electronic files, and ensure that all required paperwork has been submitted.
- Maintain the organization and distribution of bedroom and closet keys.
- Assist with meal plan management, changes, and reconciliations.
- Maintain student access to building, removing access for students who have cancelled, and process room changes in the ID card system (Best Access).
- Respond to and manage conflicts in relation to housing assignment issues brought forth by students, parents, staff, and conference guests.
- Provide tours of University Center to prospective residents
- Flexible availability on evenings and weekends during Peak move-in and move-out periods.
- Provide a high level of service in communicating with visitors, parents, and employees in day-to-day operations.
- Answer and transfer all incoming calls. Direct residents to procedure forms, website information and forms and answer questions about policies and procedures related to their housing assignment and residence life matters
- Assist in mail room operations, including assisting residents in learning to open combination mailboxes, ensuring that all mail and packages are delivered in a timely manner.
- Explain University Center policies, procedures, facilities, and availability of space to students, parents, and staff, including billing and cancellation charges.
- Additional responsibilities as required
Education & Experience
- High school diploma or equivalent required
- 1-2 years of customer service experience highly preferred
- Excellent customer service skills while maintaining the highest standards of professionalism
- Excellent verbal and written communication skills
- Computer literacy required, ability to navigate Microsoft Office and learn new software systems successfully
