ESSENTIAL FUNCTIONS
Under the supervision of the supervisor or manager on duty, the Passenger Wheelchair Agent is responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport location in a friendly, courteous and timely manner.
Agents
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.
- Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.
- Assist with transporting mobility impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
- Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination.
- Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
- Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.
- Greets passengers in a friendly and courteous manner.
- Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.
- Communicates instructions and special services to gate agent or other personnel for passengers with special needs.
- Gathers wheelchairs in the concourse and returns them to the staging area for use.
- May assist in arranging ground transportation.
- Ensure all mobility impaired passengers are given adequate service.
- Coordinate between Wheelchair Staff and Baggage porter provider.
- Transport passengers out of Customs area to the meet and greet lobby area. (located at arrival level)
- Transport passengers to their connecting flights/terminals when appropriate.
- All other duties as assigned.
