Director, Connector Program

Unlock your potential and join HCAM in Making Maryland Healthier! HealthCare Access Maryland (HCAM) has been addressing Health Equity issues for more than 25 years because We Believe! Join our Team and make a difference with a commitment to Excellence!

Hybrid Position!

Our Benefits Summary:

By joining HCAM, not only are you joining a team that is dedicated to helping Marylanders have access to quality health care, but a team that is dedicated to YOU as a healthy professional. We are dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

We are committed to living our mission through employee benefits:

• Employee Wellness programs focused on health and wellness, boosting morale, and increasing productivity
• Flexibility with hybrid work schedules
• Medical, Dental, and Vision Insurance, Flexible Spending and Health Savings Accounts
• Competitive 401(k) Plan with a company match and immediate vesting
• Company Paid Employee Life Insurance & AD&D
• Company Paid Short-Term and Long-Term Disability Insurance
• 12 Paid holidays per year including one floating holiday
• Generous PTO policy, including time off for health screening and birthdays
• Generous Parking Discounts
• Sunny Day Fund: A comprehensive employee savings account incentive program with a generous company match contribution
• Business Casual Dress Code
• Continuing Education opportunities for internal staff (must meet internal criteria)
• Potential for Professional Due’s to be covered (must meet internal criteria)
• HealthCare Access Maryland is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) Program. Please refer to the PSLF requirements on StudentAid.gov for more information.

Hybrid work environment- a flexible work model allowing employees to work a blended schedule at remote and in-office locations.

Our Culture:

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”

HealthCare Access Maryland, Inc.

Position Description

Job Title: Director of Connector Program

Reports To: Vice President of Programs

Classification: Full-time, Exempt

Date Revised: October 29, 2024

Position Summary:

The Director of the Connector Program is responsible for leading and overseeing efforts to enroll all eligible uninsured individuals into health coverage, focusing on vulnerable and hard-to-reach populations. This includes supporting individuals in accessing Medicaid, the Maryland Children’s Health Program (MCHP), and Qualified Health Plans (QHPs) through the Maryland Health Connection. Additionally, the Director drives outreach and educational initiatives to raise awareness about the Maryland Health Connection and connect more individuals to health resources. The Director manages approximately 30 staff, including key leadership roles, navigators, and site-based personnel at HCAM and partner locations throughout Baltimore City and several Maryland counties. The Director collaborates with internal and external partners to meet performance standards and ensure seamless, consumer-centered service delivery.

Primary Responsibilities Include:

• Oversee operations to deliver high-quality, consumer-focused services across Central and Midwest Maryland regions.
• Lead and support team members, including the Deputy Director, Outreach Manager, and Program Coordinator, ensuring effective supervision and professional growth.
• Prepare and submit annual grant proposals and quarterly reports; oversee and monitor program budgets and spending.
• Manage data tracking and reporting to meet internal and external requirements, ensuring accuracy and compliance.
• Partner with the Outreach Manager and Marketing & Community Engagement Coordinator to develop and distribute promotional materials, coordinate events, and execute open enrollment marketing initiatives.
• Participate in the agency Compliance Committee, ensuring adherence to all program compliance standards, and establishing agreements with local health departments and partner sites to maintain navigator services throughout the region.
• Ensure all services are accessible and culturally appropriate, meeting the needs of individuals with disabilities.
• Other duties as assigned.

Education/Experience Requirements:

• Master’s Preferred, bachelor’s degree required in public health, public administration, business administration or related field – experience may be substituted for degree requirements
• Minimum of three years supervisory experience in public health, nonprofit, or business with strong supervisory and administrative skills
• Extensive experience as a navigator and navigator supervisor preferred
• Demonstrated ability in project management and problem solving
• Demonstrated critical thinking skills
• Strong data management skills and experience analyzing data
• Experience with budget oversight
• Knowledge and understanding of the Affordable Care Act (ACA) and subsequent legislation impacting the individual markets
• A demonstrated team player who works well with internal and external peers
• Ability to communicate well via phone, email, and face-to-face with professionals and consumers

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY & HEALTH RESPONSIBILITIES

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your

work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.