The Jacksonville Aviation Authority (JAA) welcomes application for the Personal Computer (PC) Technician position through midnight on Friday, March 28, 2025.
Job Summary
This is technical analysis and specialized support work in operating and maintaining computer systems; specifically, the audio/visual (AV), desktop, laptop and related hardware/software environment. The work requires a knowledge of principles, concepts and practices of large-scale multi-operating computer; computer operating system commands; computer hardware components, and environmental control systems and equipment that is usually gained through specialized training and on-the-job experience. Contacts require skills in customer service which are important in analyzing and resolving computer system operational problems; employee also serves as a liaison with vendor support teams who works closely with other IT technicians to troubleshoot and resolve information technology issues. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards governing the operation of computers and peripheral equipment and because of changing priorities or differing situations encountered in the work environment, the employee has the latitude to consider which among the many procedures and specialized standards should be followed, and in what sequence, to assure optimum system operation. The work is performed under limited supervision where the work is subject to established procedures, practices, standards and well-defined policies. The employee plans and organizes the work and determines priorities. The work is reviewed in terms of quality, volume, timeliness and adherence to established procedures, standards and policies. This is an individual contributor position which reports to the Manager of IT Services.
