Driver Helper

Driver Helper

General Summary:

Reports to Transportation Manager

Primary Responsibility:

Assist company drivers with all deliveries. The Driver Helper’s responsibilities include loading and unloading products by hand or by use of hand trucks, collecting all Return products and empty totes upon approval by customer service, and ensuring that the delivery vehicle is always clean.

Essential Functions:

•             Loading and unloading company products.

•             Assisting drivers to find delivery locations.

•             Keeping accurate delivery records and reports.

•             Reporting all delivery-related problems to Dispatch.

•             Effectively communicating with clients and customers to resolve complaints.

•             Partnering with dispatch to notify the driver of any changes to daily routes.

•             Assisting with the unloading of the delivery vehicle at the end of each shift.

• Obtaining members’ signatures as an acknowledgment of having received the delivered products.

•             Ensuring that all safety policies and procedures are adhered to.

Experience and Skills:

• Proven customer service experience is preferred.
• The ability to work in a fast-paced environment.
• The ability to work flexible hours.
• The ability to lift heavy objects.
• Excellent communication skills.
• Strong work ethic
• Able to multi-task and work in a fast-paced environment

Educational Requirements:

•             High school diploma or GED.

Physical Requirements:

• Lifting: Will be required to lift items up to 75 lbs.
• Pushing/Pulling: Pallet jack or dolly-pulling product out of the trailer
• Standing: To operate controls on equipment
• Walking: With pallet jack or dolly
• Squatting: To restack items if needed

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.