Software Integration Specialist

Job Summary

Join Home of Guiding Hands and be part of a mission-driven team dedicated to enhancing the quality of life for individuals with intellectual and developmental disabilities. As a Software Integration Specialist, you will play a vital role in improving operational efficiency by implementing, optimizing, and maintaining software solutions across the organization. Your expertise will directly support our mission by improving internal systems, increasing efficiency, and ultimately enhancing the services we provide to those in our care. If you're passionate about technology and want to use your skills to make a difference, we’d love to hear from you!

Tasks, Duties, and Responsibilities

• Software Integration & Development:
  • Install, configure, and maintain software systems across various platforms, ensuring compatibility and functionality.
  • Develop and customize software tools tailored to organizational needs.
  • Automate workflows and processes to improve efficiency and reduce manual tasks.
• Data Reporting & Analysis:
  • Generate and synthesize meaningful data reports from multiple sources using tools such as Microsoft Excel.
• Collaboration & Support:
  • Work closely with department heads to identify and understand their technological needs, proposing solutions to maximize efficiency.
  • Serve as a point of contact for staff experiencing software-related issues, providing timely support and troubleshooting.
  • Create user guides, FAQs, and training materials to enhance user adoption and technical literacy.
  • Train staff on new systems and provide ongoing technical support
• Troubleshooting & Maintenance:
  • Monitor and troubleshoot software systems, identifying and resolving issues in a timely manner.
• Innovation & Technology Advancement:
  • Research and recommend new software tools to support operational goals.
  • Maintain clear documentation for software configurations, processes, and training materials, ensuring alignment with security and data privacy standards.
  • Lead or contribute to software implementation projects, including planning, testing, and rollout.

Values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all.  Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Knowledge, Skills, and Education

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum 2 years in software integration, IT support, or a similar role. Experience in the non-profit or social services sector is a plus.
• Technical Skills:
  • Proficiency with platforms such as Salesforce, Paycom, or similar systems (preferred).
  • Advanced Microsoft Excel and data visualization capabilities.
• Other Requirements:
  • Must be over the age of 18.
  • Valid California Driver’s License with a safe driving record and at least 2 years of licensed driving experience.
  • Must pass a Department of Justice background check.
  • Maintain current and adequate auto insurance.
• Interpersonal Skills:
  • Strong organizational, communication, and collaboration abilities.
  • Proactive and self-motivated, with the ability to handle multiple tasks and prioritize effectively.

Physical Requirements/Work Environment

This job operates in a residential home environment.  While performing the duties of the job, the employee is regularly required to transfer clients. The employee is frequently required to stand, walk, and sit.  The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 50 pounds. Specific abilities required by this job include utilizing wheelchairs, gait belts, Hoyer lifts, and buddy system lifting over 50 pounds.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services.  Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

To see all our available career opportunities please visit: https://www.guidinghands.org/careers/