Players Club Supervisor

SUMMARY:

Under direct supervision of the Player Development Manager, oversees the operations of the Players Club and ensuring a high level of customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Applies fair and consistent supervision which includes; assists in interviewing, hiring, training, termination and disciplinary actions. Plans and administers work schedules and assignments for direct reports. Assist with the planning and budget preparation for the department. Monitors the performance of direct reports, ensuring adherence to all TGA and departmental policies and procedures. Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings and conveying accurate information to the Players Club team members and guests. Coordinates and shares information with other casino departments. Assists in the new team member training. Assists in coordination, execution of events/promotions related to the Players Club. Assist with Slot Tournaments including being the tournament captain/leader, and assists with registration of guests, inputting information into the slot tournament software, and other duties assigned to Marketing for slot tournaments. Assist the Player Development Manager in implementing various marketing promotions, functions, and events, including direct mail and database entries to Players Club members. Assist Marketing in all promotions, special events, sponsorship events, offsite events and entertainment support. Communicates on a regular basis with the Player Development Manager regarding operations. Reports any problems to the Player Development Manager. Assures that all edits and audits of Players Club information are completed and reported in a timely manner to the Player Development Manager. Ability to analyze tracked play when making recommendations, issuing comps, and resolving guest concerns. Creates an environment that compliments service. Delivers ongoing guest service training to Player’s Club team members. Attends all company required training, stays current with casino slot machines, player tracking system, promotions and entertainment. Contributes to a team effort and accomplishes related results as required. Ability to demonstrate and practice outstanding guest service at all times. Assist in the distribution of casino promotional flyers to R/V parks and small businesses in and around the surrounding community. Adheres to all safety guidelines. May be required to work days, nights, weekends and holidays. Performs all other duties as required (non-gaming functions and issued gaming license permitting).

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

Knowledge of supervisory techniques. Knowledge of player’s club and casino operations. Knowledge of modern office practices, procedures and equipment. Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic. Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment. Knowledge of computer utilization in marketing/business operations. Ability to foster a cooperative work environment. Ability to work with the public and provide an outstanding experience for guests. Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public. Ability to apply basic mathematical skills. Ability to interpret a variety of instructions furnished in written and oral form. Skill in operating business computers and office machines, including on a Windows environment, specifically Word, Excel, Access and presentations software (such as PowerPoint).

QUALIFICATIONS & REQUIREMENTS:

High School Degree or GED required. Two to three years experience in casino operations and players club and/or guest service; one year supervisory experience required. Must possess a great smile, positive attitude, pleasant personality, and professional demeanor. Must possess the ability to make eye contact while speaking. Must be computer literate. Must have a Valid Driver’s License. Able and willing to work any shift/day and/or holidays as assigned. Must be able to successfully pass a pre-employment drug screen, background investigation, obtain and maintain gaming license.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk, stoop, and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Work is generally performed in an Indoor office and Casino environment with exposure to second-hand smoke and a high noise level. Position is in a fast-paced environment. Will have contact with employees, external agencies and the public. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

ACCESSIBILITY:

Restricted

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.