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FINANCIAL COUNSELOR

Job Details

Cullman Regional Medical Center - Cullman, AL
Full Time
Day

Description

Financial Counselor

Summary:

  • Reviews daily census and visits patient in room to notify patient of estimated amount due and request payment using the
  • approved hospital script. Issues follow up letter on patient not seen during the stay.
  • Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up
  • payment plans or refer to Eligibility Vendor. Resolves issues on the spot if at all possible.
  • Completes bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.
  • Responds to email and voicemail within 24 hours
  • Accurate and thorough documentation of pertinent events regarding the handling of the account including
  • researching of prior accounts.
  • Demonstrates and encourages team behavior and exceptional patient/guest experiences.
  • Upholds and promotes patient safety and quality.

Qualifications

Minimum Knowledge, Skills, Experience Required

Education:

High School diploma required.

Experience:

Two years medical office setting required. Two years customer service skills required. Computer skills required

Additional Skills / Abilities:

Must be proficient in Microsoft Office suite of products.

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