Dover Street Market New York & Los Angeles
Position: Sales Professional
Reporting to: Department Manager/Store Manager
Location: Temp On Site-Los Angeles, CA
“I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share strong personal vision.” – Rei Kawakubo
Dover Street Market New York opened in 2013 – it was the Store’s third location worldwide and first in the US. Like its predecessors Dover Street Market London and Dover Street Market Ginza, it was conceived and designed by Rei Kawakubo, and subscribes to the philosophy of ‘beautiful chaos’ - the accidental synergy that results from independent minds, each with something original to say, colliding together in one space. In 2018, Dover Street Market Los Angeles opened cementing it’s place on the West Coast.
There is no set criteria for DSM. Both locations house all Comme des Garçons brands, and also boasts a selection of designers that range from the established to the emerging, in addition to traditional products outside the realm of fashion. Designers have been given complete freedom to determine their individual brand spaces – the end result being those collections as diverse as Azzedine Alaïa, Supreme, Sacai and Nike live alongside one another in an unexpected harmony.
A sense of discovery lies at the heart of DSM. Rounding out the DSM experience is the addition of Rose Bakery on the ground floor. Rose and Jean Charles Carrarini’s café is renowned for its signature fresh and natural food, and is now a mainstay of DSMs around the world.
Role Overview:
Sales Professionals serve as a brand ambassadors, showcasing impeccable presentation and behavior by adhering Dover Street Market’s selling standards, ensuring outstanding and consistent customer service. Additionally, you'll employ a dynamic approach to achieve results, demonstrating success in maintaining relationships with clients and fostering new connections to drive business growth.
Key Responsibilities:
Customer Service and Sales:
- Ensuring the very best levels of customer service at all times
- Strong understanding of product knowledge
- Offering a personalised shopping and styling experience to our clients; able to navigate all spaces in the building
- Delivering personal monthly and seasonal sales targets, always communicating, and working closely with the team to do so
- Ensuring that customers are added to the DSM Database, and clientele proactively
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a Customer Book of key clients and VIP’s
- Maintaining open communication to ensure consistency in service and strategy as we build success in the market as a whole
Stock and Brand Management:
- Brand Ambassador, taking ownership of areas of responsibility
- Keeping areas of responsibility replenished, and ensuring BOH standards are organized
- Regular stock checks in partnership with Inventory Manager
- Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales
- Clear understanding and maintenance of VM standards, as well as overall VM standards in the store and on the floor
- Strong communications skills; able to express needs to management, and work well in a team to ensure clear understanding of expectations
Key Requirements & Skills:
- Retail sales and expertise within a high-end/luxury business preferred.
- Possesses knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues
- Client book of potential New Business for DSM
- Language skills beneficial
- Knowledge of Retail Pro beneficial
Core Competencies:
- A highly motivated and competent individual able to converse at all levels both internally and externally
- A self-starter able to set the standard by their own professionalism and attitude
- Must be energetic, motivated and organised. Willing to do whatever is required to get the job done
- Structured but approachable, with a flexible outlook able to adapt to the changes in the business
- Able to multi-task in order to drive the business forward
