Quality Control Processor

Position: Quality Control Processor

Department: Servicing

Reports To: Audit Manager

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote Availability: No

Exempt Status: Non-Exempt

Compensation & Benefits: $24-31/hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The Quality Control Processor is responsible for ensuring the accuracy, compliance, and quality of mortgage servicing and loan origination activities. The ideal candidate has a thorough understanding of mortgage processes, a commitment to excellence, and the ability to leverage technology to streamline quality control reviews. This role involves meticulous examination of loan files, identifying discrepancies, and recommending corrective actions to maintain the quality and integrity of the mortgage loan portfolio.

Essential Duties: In addition to related job duties as assigned, this position will:

•  Review mortgage servicing documentation, including loan modifications, escrow analyses, and payment histories to ensure accuracy and compliance with company policies and regulatory guidelines.  Address any discrepancies in loan documentation and collaborate with relevant stakeholders to resolve issues.

• Ensure that all mortgage loan files adhere to federal, state, and company-specific regulations and guidelines.
• Identify and report any potential compliance issues or deviations from established standards.

• Utilize mortgage servicing software and quality control tools to enhance audit efficiency and accuracy.
• Collaborate with operations teams to enhance quality control testing software and audit throughput.

• Conduct internal audits on mortgage loan files to assess adherence to quality standards.
• Analyze servicing data to identify trends, recurring issues, and opportunities for improvement.

• Collaborate with Originations and Servicing Operations teams to address and rectify discrepancies.
• Communicate findings to relevant stakeholders and provide recommendations for improvement.

• Stay informed about changes in mortgage industry regulations and compliance requirements.
• Assist in the development and implementation of training programs for staff to enhance overall quality control awareness.

Qualifications, Experience & Knowledge

• Bachelor's degree in finance, business, or a related field.
• Previous experience in mortgage processing or quality control within the mortgage industry.
• Strong understanding of mortgage regulations and compliance standards.
• Excellent attention to detail and analytical skills.
• Effective communication and interpersonal skills.
• Proficient in using mortgage loan origination and servicing software and related tools.

Physical Requirements

Stationary position; prolonged periods at a desk and working on the computer.

Occasional movement about inside the office to walk to offices and office machinery.

Occasionally lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.