Crisis Care System Manager

$1,000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose.  We are looking for a Crisis Care System Manager who demonstrates this mission and wants to work for an organization that makes a difference in the community.

What you will be doing?

• Provide oversight of the day-to-day operations of the Crisis Care System, which includes Crisis Line/ telephone services and Mobile Crisis Response. 

• Responsible for recruiting, hiring, training, and scheduling volunteers and paid staff. 

• Responsible for program development, supervision of Crisis Care System employees, on-call supervisory duties, administrative responsibilities, and responding to requests for services, and community relations. 

• Managers are expected to work with a team of service providers in the agency and throughout the social service community to ensure that the needs of clients are met. 24/7 hours/days availability required.  

• Managers are expected to assist with crisis response (telephone and mobile) as necessary including crisis consultation and mobile crisis response in community.  

• This job position may have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment. They are discretionary and subject to demonstrated performance and operational needs. Approval may be rescinded at any time at the sole discretion of management.

• Complete all reports in a timely manner (Productivity MRO Reports, Outcome Measures, New Employee Monthly Billing Review, etc).
• Ensure appropriate staffing patterns; including, but not limited to 24/7 coverage, provide program coverage when needed (including overnight, evening, weekend and holiday hours).
• Adhere to program financial guidelines including MRO expectations as determined by program management.  
• Evaluate staff performance and complete necessary coaching and/or corrective action.
• Complete performance evaluations in a timely manner.  
• Responsible to provide independent program coverage when scheduled or in emergency situations
• Schedule monthly program meetings and hold leads accountable to conducting meetings to program standards when applicable.
• Obtain input from stakeholders on a regular basis to improve services.
• Assure compliance to all rules, regulations and recommendations per agency, state and federal guidelines.
• Review and implement updated policies and procedures from the Agency and Program procedure manual.
• Train RSS, QMHP, and MHP staff in necessary skills, tasks and tools to effectively work in their roles, and in alignment with program requirements and standards.    
• Provide on-call supervision/guidance/support to staff
• Assure the completion of required documentation and billing by staff per established guidelines (all MRO documentation completed in Cx360 weekly).  
• Meet minimum productivity standards monthly
• Provide effective and thorough crisis intervention assessments. 
• Ensure all files are maintained per agency policy and procedure.
• Maintain Records: staff and client meeting minutes, safety documentation, personnel information, etc.
• Review and ensure the proper completion of the following:  Staff Daily Logs, incident reports, Crisis Intervention documentation, Safety Plans, Case notes.
• Navigate Cx360, have a working knowledge of opening clients to programming and ensure client profile is completed correctly.
• Ensure compliance of monthly clinical supervision for all non-licensed staff.
• Participate in clinical supervision a minimum of one time per month.
• Enter staff payroll accurately and in a timely fashion using payroll system.  Request all scheduled and unscheduled PTO using agency payroll system.  
• Track staff trainings to ensure compliance and assist staff to schedule trainings as needed.  
• Monitor staff in daily assignments, hold staff accountable to completing assignments daily and turning in daily logs    
• Monitor MRO on a monthly basis and discuss with staff to ensure staff are meeting billing goals.    
• Provide oversight of the day-to-day operations of the Crisis Care System, which includes Crisis Line/ telephone services and Mobile Crisis Response.
• Ensure provision of quality Mobile Crisis Response services in accordance with program 590 guidelines.
• Ensure provision of quality Crisis Line phone response services in accordance with program guidelines, accreditation bodies, and funding sources as applicable, including Sunshine program services.
• Responsible for Crisis Care System program development and implementation.
• Oversee the completion of community linkage referrals.  Follow up with staff as necessary.  
• Employee promotes awareness and respect for the diversity of our clients, employees, families and other stakeholders.

What will we provide Full Time employees. Benefits_Summary.pdf

• $1000 sign on bonus for full-time 
• 21 Days of Paid Time Off plus 10 Paid Holidays 
• Paid training
• Tuition reimbursement 
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

Education: Master’s degree in a human services field (QMHP) required. 

License/certifications: None required, LPC, LCPC, LSW, or LCSW preferred

Experience: Two or more years of experience in behavioral health/crisis services preferred.  

• Effective verbal and written communication skills.
• Ability to provide clinical services to clients with a variety of psychiatric disorders.
• Working knowledge of the Mental Health Recovery Model.
• Effective counseling skills.
• Ability to handle multiple projects as one time and shift focus back and forth, as needed.
• Organizational skills to handle the demands of Residential Services.
• Abide by AID’s Code of Ethics, policies and procedures.
• Maintain professional judgment and performance regardless of personal issues
• Maintain a clean work area.  Be respectful of other’s work areas.  
• Abide by AID’s professional dress code, including footwear.  

What are the other requirements?

• Manage schedule in a manner that allows timely completion of all duties and be available to program after hours.   Be present in program and available to staff for assistance.  
• Monitor, recognize emergency situations and take appropriate action.  
• Maintain client rights.
• Maintain a team approach.  
• Participate in agency committees as assigned.  
• Ensure the coordination of services in the community to meet client needs (financial, legal, advocacy, medical, ect.
• Promote a relationship between clients’ families and staff.
• Acquire and maintain certifications in First Aid, Adult CPR, Non-Violent Crisis Intervention (CPI), OIG Rule 50, Infection Control and Aetna Compliance and Fraud trainings as well as any other trainings assigned by Director.
• Attend and participate in agency events and fundraisers.  
• Maintain a positive and professional working relationship with coworkers, agencies and other stakeholders.  
• Perform all other job duties as assigned and in accordance with AID policies and procedures.  
• Promotes client wellness through coaching, counseling, consultation, motivational enhancement, and information and referral services to clients, as needed.
• Communicates with service delivery partners, which may include Physicians, Nurse Practitioners, Counselors, Pharmacists, Employers, Community Supports, and other Health Professionals, as needed, to facilitate the achievement of client’s wellness objectives.
• Promote awareness and respect for the diversity of our clients, employees, families and other stakeholders.

​​​​​​​If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud to work.