ABOUT THE SHADE STORE®
At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.
WHY WORK AT THE SHADE STORE®
We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit. In return, there are numerous perks and benefits including:
- Competitive compensation
- Medical, Dental and Vision benefits
- PTO with additional 6 paid Holidays
- 401k Available and we match up to 4% of your contributions
- Life Insurance & Short-Term Disability Coverage provided at no charge
RESPONSIBILITIES:
Design Partnership Program: (DPP)
- Identify and prepare Design Partner in advance of new hire start date
- Provide overview and guidance to Design Partner and new hire on DPP
- Track DPP progress and project sharing, Design Partner feedback through surveys, and recommend graduation plan for new hire
Training
- Plan training schedule, including shadowing time, onsite/virtual training and follow up
- Coordinate with New Hire Coordinator on pre-start communication plan with new hire
- Conduct on-site training with small group of new hires in local showroom
Post-Training
- Conduct training check-ins with all new hires: review dashboard/reporting, set goals and provide opportunities/action plans
- Work directly with Sales Ops team to advise on Chat, Phones and Web Project participation
Coach
- Coach on specific product or process areas with only coaching list Design Consultants and Focus Showroom DCs at direction of Regional Sales Director
- Review Action lists and Dashboard
- Coach on communication via email, phone and chat
New Showrooms
- Join pre-turnover calls with showroom operations team
- Travel to new showrooms during turnover week; ensure proper set up of collateral and supplies, conduct thorough review of product, installation and IT equipment
- Partner with Project Manager to oversee completion of all post-construction punch list items
- Conduct check-in meetings with DC team to review action lists and dashboards
- Encourage set up of team responsibilities and regular team meetings
- Facilitate neighborhood and local trade outreach
Escalations
- Point of contact for escalated customers in area
- Partner with local DCs on RTS and "saving the sale" where needed
Quote Approval
- Participate in quote approval as needed during busy periods
WHAT WE ARE LOOKING FOR:
- Bachelor’s Degree or equivalent experience required
- 5+ years of successful experience leading, motivating and developing a dynamic sales team
- Experience using sales tracking software/CRM systems
- Excellent written, verbal, negotiating and communication skills
- Strong attention to detail, organizational skillset and follow up skills
- Window treatment experience, a plus, and interior design knowledge preferred
- Ability to travel within designated region
THE SHADE STORE offer is contingent upon:
- Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
