Position Summary:
The Total Rewards/Administrative Coordinator is responsible for providing employees with timely and thorough support for their health and welfare benefit plans. The incumbent will help new hires understand their benefits, ensure accurate enrollment, and conduct audits to maintain compliance and accuracy. Responsibilities include verifying deductions, reviewing claims and prescriptions, and journal entries and reporting. This role also participates in benefits meetings and supports FMLA and COBRA processes, as well as our employee well-being initiatives. Additionally, the incumbent with managing benefits terminations and personal leave requests to ensure a seamless experience for everyone.
This position will require 24 hours weekly, flexible full-days and 1 day weekly in-office.
Qualifications:
- High School Diploma. Associate's degree preferred.
- Two (2) years’ employee benefits, and premium and bank account reconciliation experience preferred.
- One (1) year of accounting experience or familiarity with journal entries preferred.
- Excellent Business Communication Skills.
- Proficient use of MS Excel, Word, PowerPoint, Outlook.
- Experience using Microsoft Dynamics 365 Business Central and Loan Vision preferred.
- Excellent Problem-Solving Skills and adaptability to change.
- Detail Oriented and data-driven with the ability to multi-task.
- Knowledge of payment process methods.
- Ability to maintain confidentiality.
- Ability to collaborate and collaborate with teams.
Essential Job Functions include, but are not limited to:
- Support new hires enrollments, FMLA, ADA and COBRA processes.
- Serve as a point of contact for benefit inquiries from employees.
- Reconciliation of transactions within the accounting system and banking sites.
- Analyzes and responds to a variety of billing inquiries and requests from internal and external customers.
- Researches billing inquiries with a focus on timely and optimal resolution.
- Responds to inquiries from internal and external customers to resolve billing issues or assist with remittance, invoice, and payroll deduction questions or concerns.
- Executes departmental administrative duties and projects.
- Additional duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
Working Conditions Information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
This job description is not a contract of employment. The employer, in its sole discretion, may modify or adjust the position to meet the organization’s changing needs.
NFM Lending, Inc. is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. NFM believes success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
