Full-Time Route Relief Delivery Associate

The Full-Time Route Relief Delivery Associate, known as a Route Sales Associate (RSA), consistently provides route relief and maintenance across the assigned branch locations and is responsible for providing excellent customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. You will be selling and delivering coffee, tea, and related products to customers in your assigned area.

Pay: This is an hourly position; pay starting at $17.60/hour; more pay dependent on experience.

Typical Work Schedule:  Monday - Friday, 7:00 am - 3:30 pm, overtime when needed;

Overnight stays (typically one to two consecutive weeks) required when covering routes in Elko, NV. May cover other branch locations when needed.

Driving Requirements:  Valid Drivers License and clean driving record required. Must be able to complete a successful DOT physical and drug test.

Responsibilities

• Provides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
• Route coverage may require travel to branch locations within territory.
• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the Area Route Manager (ARM) and ensuring customer satisfaction.
• Ensure customers receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ARM on customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
• Perform warehousing duties when route coverage is completed and/or as assigned.
• Perform other duties as assigned to include, but not limited to assisting in accounts receivable collections and customer service activities.

Education & Experience

• High School Diploma or GED required to be considered for this role.
• Route delivery experience a plus, but not required
• Extensive customer service background highly desired.
• Previous foodservice, beverage, or coffee industry experience preferred.
• Must be able to complete a successful DOT physical, drug test, possess a valid driver’s license and clean driving record.

Personal & Professional Skill Sets

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Uses active listening and communicates effectively.
• Identifies new opportunities and proactively works to grow the business.
• Able to build rapport and cooperative relationships with customers and employees.
• Uses sound business judgement and work independently with little supervision.