The Quality Manager is a pivotal role within the JamestownFamily Health Clinic (JFHC), responsible for overseeing and improving the quality of patient care and operational efficiency. This position requires a strong understanding of healthcare quality initiatives and a proven ability to lead process improvement projects. The Quality Manager will collaborate with various stakeholders, including healthcare leadership, clinicians, and staff, to implement effective quality and population health programs.
Key Responsibilities:
- Develop, assess, and implement continuous quality improvement models and projects.
- Collaborate with healthcare leadership to identify and address quality improvement needs.
- Design and evaluate population health interventions based on evidence-based practices.
- Track and report on quality metrics, including clinical outcomes, patient experience, and administrative compliance.
- Lead process improvement efforts to enhance quality, safety, and patient satisfaction.
- Coordinate and monitor clinic projects, performance, and outcomes.
- Analyze data and develop reports to inform quality improvement initiatives.
- Facilitate incident reviews and root cause analyses.
- Collaborate with marketing and communications team on patient and community outreach.
- Participate in staff orientation and training related to quality and regulatory requirements.
- Adhere to all organizational policies and procedures, including safety and HIPAA standards.
- May facilitate accreditation and regulatory agency survey readiness.
Qualifications:
- Bachelor's degree in nursing or a related field required.
- Working knowledge of current quality initiatives and trends in healthcare.
- 3+ years of experience in healthcare project management, team facilitation, process improvement, and quality/risk management.
- Experience in data collection, analysis, reporting, and basic statistics.
- Proficiency in Microsoft Office Suite and electronic medical records.
- Exceptional interpersonal skills and effective communication abilities.
- Strong organizational skills and ability to prioritize multiple tasks.
- Effective time management, decision-making, and problem-solving skills.
- Initiative and ability to work independently.
- Valid Washington State Driver's License.
- Must be able to pass a criminal background investigation.
Preferred Qualifications:
- Master's degree in a related field.
- Management or supervisory experience.
- Knowledge of accreditation and healthcare regulatory survey processes.
- Experience in risk assessment and mitigation.
- American Indian/Alaska Native preferences apply.
Read the full job description here: JFHC Quality Manager - Job Description
