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Regional Field Service Technician

Job Details

Philadelphia, PA - Philadelphia, PA
Full Time
Not Specified
Up to 50%
Day
Installation - Maint - Repair

Regional Field Service Technician

Westfalia Technologies, Inc. is seeking a Regional Field Service Technician to join our growing team! The Regional Field Service Technician is responsible for performing field service and installation work on all equipment built or supplied by Westfalia Technologies, Inc mainly within the Greater Philadelphia area.

 

Job Functions:

  • Support part and service sales for S/RMs, conveyors, palletizers, and robots. 
  • Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots.
  • Provide service and support to customers regarding preventative maintenance, troubleshooting and repair on-site.  
  • Provide world-class customer service to all customers. 
  • Interface with customer daily, providing daily reports and owning follow up actions.
  • Coordinate business information between customer and working supervisor.
  • Submit all paperwork in a timely and professional manner.
  • Maintaining a close professional relationship with all internal/external customers.
  • Participate in developing and maintaining a sense of teamwork within the Service Department.

Qualifications

Required Skills/Abilities:

  • Must have a valid driver’s license
  • Fit for air travel and legal eligibility to rent and operate a rental vehicle.
  • Capability to pass a comprehensive background check and drug screening.
  • Self-motivated with the ability to work independently.
  • Proficiency in Microsoft Office Suite or comparable business software/applications.
  • Exceptional communication skills for effective interaction with customers and colleagues.
  • Competence in resolving customer complaints and issues while maintaining professionalism and composure.
  • Strong team collaboration skills.
  • Highly organized with keen attention to detail.
  • Willingness to travel 50-80% of the time as required.

 

Education/Experience:

  • Experience with electro/mechanical repair and troubleshooting
  • Experience with diagnostic tools and equipment

 

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time
  • Must be fit for air travel and legally able to rent and drive a rented vehicle
  • Constantly positions oneself through stooping, kneeling, crouching, and crawling in and around machinery for inspections and maintenance
  • Must be able to ascend and descend a fixed vertical ladder, up to 135’ high, 10% of the time
  • Must be able to visually assess machinery in dark environments
  • Frequently moves toolboxes weighing up to 70lbs.  Occasionally, required to lift or position heavier objects with the use of rigging.  Must have full mobility to safely rig equipment up to 1,000lbs
  • Work environment temperatures range from -40F to 110F
  • The person in this position frequently will require clear, concise, and active communication with others during manual operation of the machines 

 

Why Work for Westfalia Technologies, Inc.?  
Our culture can be defined as one of progression and flexibility. Over the years, we have learned it is not only about pay or job title, but more importantly, the relationships and benefits that keep our employees happy and engaged! 

  • Competitive Salary 
  • Medical, Dental, and Vision Coverage 
  • 401K and match options  
  • Educational Assistance Reimbursement  
  • Wellness Program 
  • Healthy Living Reimbursement 
  • Paid Parental Leave  
  • And more!  

Check out our Careers page for more information regarding our culture and additional benefits at https://www.westfaliausa.com/company/careers!  

 

Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. 

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