Job Objective:

To provide a positive donor experience by providing exceptional customer service while efficiently receiving, pricing, and sorting donations. Support the overall operations of a fast-paced Donation Center to maintain an organized and productive environment. This position reports to the Donation Center Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Greet and assist donors at the Donation Drive-Thru, professionally unloading and handling donations while placing them in the appropriate staging area.
• Efficiently process donations by sorting, sizing, hanging, and accurately pricing items before moving them to designated staging areas.
• Help maintain a secure and safe environment for both employees and donors, ensuring compliance with safety protocols.
• Assist with loading and unloading trucks to facilitate the movement of merchandise .
• Keep the donation center clean, organized, and running efficiently.
• Other duties as assigned by supervisor.

Required Education and Skills:

• Basic knowledge of current clothing, shoe styles, furniture, toys, wares, brand names, materials, and pricing.
• Ability to read, write, and perform simple math calculations.
• Excellent interpersonal skills to interact professionally with donors, customers, and coworkers.
• Effective verbal and written communication skills.
• Ability to follow standard retail procedures and operational guidelines.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to effectively and safely use standard office and light industrial equipment.