Production Coordinator
Department: Retail
Supervisor: Store Manager
BASIC FUNCTION
To learn all aspects of production and handles production goal tracking, quality and quantity checks and upon the discretion of the manager, supervises retail production staff. This position acts as a Customer Service Coordinator when needed.
JOB DUTIES AND RESPONSIBILITIES
Achieve daily, weekly and monthly production goals for the store. Working with manager to ensure donation volume or raw material meets expectations to support store goals and sales.
Ensure every rack or cart of processed goods, meets standards of quality and closely monitors quantity and pricing.
Crosstrain and be proficient in every aspect including pace of production in order to train new Merchandise Processors and fill in when necessary.
Train new staff and coach existing staff to follow the production process, holding the staff accountable for meeting processing goals.
Perform opening and closing of the store as assigned by the manager.
Cross train and be proficient in cash register procedures and be prepared to substitute for a Customer Service Coordinator.
Communicates production progress, changes, and all general information regarding to production as a topic during staff meetings.
Ensure work stations only have necessary supplies and are stocked to meet goals.
Ensure that store and surrounding areas are kept clean and free of safety hazards, and that safety procedures are understood and followed by all employees. Performs all duties in a safe manner and adheres to all safety guidelines. Reports safety hazards in a timely manner.
Ensure store is locked, secured and all personnel has left safely when closing is necessary.
Ensure all Merchandise Processors complete floor work each day for one hour. Ensure product placement and rotation processes are followed to company standards.
Complete all other duties as assigned by the management team or Store Manager.
Meet quality and goals by sending in jewelry and merchandise weekly to the E-commerce Department.
Ensure compliance with all Goodwill Keystone Area policies, procedures and employee handbook.
Ensure the store and surrounding premises are kept clean. Ensures a culture of safety so all working conditions and procedures are being performed in a safe manner and adheres to all safety guidelines to safeguard the workplace and minimize injuries/accidents.
Communicates progress, concerns, and problems to Store Manager.
POSITION OVERSIGHT
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.
Donor Service Representative
Merchandise Processor
Sales Associate
Utility Associate
#INDGLP
