Donor Service Representative
Department: Retail
Supervisor: Store Manager
BASIC FUNCTION
To assist and promote through positive customer service the donations of clothing and household items to Goodwill for resale in its store locations.
JOB DUTIES AND RESPONSIBILITIES
Greets donors in a pleasant and professional manner. Promotes and represents Goodwill in a positive manner.
Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill information to donors.
Completes donor tracking paperwork accurately and submits in a timely manner.
Assists transportation department to include, but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
Steri-fabs appropriate items following all safety precautions.
Performs all duties in a safe manner and adheres to all safety guidelines to include, but not be limited to: proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions and techniques when operating material handling equipment, reports all safety hazards to store manager in a timely manner.
Price hard goods as needed.
Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
Supports, promotes and participates in organizational programs and special events.
POSITION SUPERVISED
None