Assistant Food and Beverage Outlet Manager

The Assistant F&B Outlet Manager supports daily food & beverage operations across restaurants, bars, in-room dining, and banquets. You’ll lead shifts, coach teams, uphold service and cleanliness standards, and manage labor, inventory, and guest satisfaction—delivering consistent quality and financial results.

Key Responsibilities

• Guest Experience & Floor Leadership

  • Lead service on the floor; greet guests, resolve issues, and oversee VIP/table touches and service recovery.

  • Ensure sequence-of-service, timing, and presentation standards; maintain ambiance, cleanliness, and safety.

• Team Management

  • Recruit, train, schedule, and coach servers, bartenders, hosts, and support staff; run pre-shift lineups and tastings.

  • Reinforce SOPs, steps of service, and upselling; recognize top performers and address gaps promptly.

• Financials & Controls

  • Manage shift labor to forecast; track sales mix, check averages, and cover counts.

  • Support inventory and cost controls (COGS/beverage variance, waste, comps/voids) and cash handling/POS compliance.

• Compliance & Safety

  • Enforce food safety and sanitation (ServSafe/HACCP), responsible alcohol service (TIPS/TEAM), and OSHA policies.

  • Maintain allergy/labeling practices and conduct line checks, temperature logs, and cleaning schedules.

• Banquets & Events (as applicable)

  • Review BEOs; coordinate setup, staffing, and execution with Banquet Captain and Culinary; ensure on-time service and accurate charge capture.

• Menu, Training & Standards

  • Support menu rollouts, tastings, and training materials; maintain recipe/spec adherence and portion control.

• Systems & Reporting

  • Leverage POS, reservation/waitlist, and inventory systems; produce shift notes, incident reports, and KPI recaps.

• Cross-Department Collaboration

  • Partner with Culinary, Stewarding, Purchasing, Sales/Events, and Engineering to ensure smooth operations and quick issue resolution.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 2–4+ years of restaurant or hotel F&B experience with 1+ year in a supervisory/lead role.

• Strong guest-service mindset and floor presence; confident conflict resolution and communication skills.

• Working knowledge of POS, reservations/waitlist platforms, and inventory tools; proficient in Microsoft 365/Google Workspace.

• Solid grasp of labor management, basic P&L concepts, and cost controls.

• Certifications: ServSafe Food Protection Manager and TIPS/TEAM/ServSafe Alcohol preferred (or obtained within 30 days).

• Flexible availability including nights, weekends, and holidays; reliable, organized, and detail-oriented.

  • Nights & Weekends are a must. Schedule fluctuated based on operational needs. 

• Bilingual a plus

Physical Requirements

• Stand/walk for extended periods; frequent lifting/carrying up to 40–50 lbs; bending, reaching, and repetitive motions.

• Work in hot/cold and fast-paced environments; extended hours during peak periods.