Familiar in the use of Microsoft Outlook, Word, Excel, and Windows. Requires tactfulness, discretion, and persuasion. Use good judgment to plan and perform tasks timely and within deadlines. Assignments are primarily task oriented and include detailed instructions for performing them accurately. Ability to present information in one-to-one and/or small group situations to managers, customers and other employees. Calculate figures and amounts such as discounts, interest, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions.