IoT Lead Technician (City of Pembroke Pines)

COMPANY OVERVIEW

Facility Contract Services is a Florida-based contract services company, responsible for the employment and management of personnel for municipal clients. Facility Contract Services is currently seeking dynamic and goal-driven employees for the City of Pembroke Pines Police Department. Employees who are motivated to take on today’s greatest challenges and rewards in the field of local public service and who are passionate about making a difference in local government.

Position Summary:

The City of Pembroke Pines is seeking an experienced IoT Technician to join the Municipal Security Unit (MSU) within the Technology Services Department. This position is responsible for supporting, maintaining, and troubleshooting the City’s growing network of security technologies, including IP-based surveillance cameras, access control systems, and key control platforms. The IoT Technician works closely with the Lead IoT Technician and Municipal Security Manager to ensure system integrity, uptime, and future-readiness while also providing physical security support when needed.

Essential Duties and Responsibilities:

• Troubleshoot and resolve technical issues related to cloud-based and network video surveillance systems, including cameras, servers, software, and network equipment.
• Configure new surveillance cameras and access control devices prior to installation, including firmware updates, IP assignment, and integration with video management systems (VMS).
• Provide support for access control systems and components, including card readers, controllers, and electrified hardware installed throughout City buildings.
• Maintain and manage the City's key control software and support the citywide key control program.
• Assist with technical research on new or emerging technologies that can enhance the City’s security posture or operational efficiency.
• Support physical security operations as needed, working with MSU personnel to evaluate and respond to on-site security concerns.
• Document technical configurations, installations, troubleshooting steps, and system performance.
• Collaborate with IT personnel, integrators, and department stakeholders to ensure reliable system operation and secure implementation of technology projects.

Qualifications:

• Hands-on experience with IP surveillance systems, access control technology, and security hardware.
• Understanding of basic networking principles, including static IP assignment, switches, and PoE.
• Familiarity with key control platforms and physical security procedures preferred.
• Strong analytical and troubleshooting skills.
• Comfortable working independently or collaboratively in field and office settings.
• Ability to manage multiple tasks and prioritize responsibilities in a dynamic work environment.
• Excellent communication and documentation skills.
• Must be able to lift and transport equipment as required for the role.
• CompTIA Certifications: A+,  Network +

Preferred Experience:

• 2+ years of experience in a technical support role related to IoT, physical security systems, or networked devices.
• Experience with video management systems.
• Experience with access control systems.
• Experience with cloud-based device management platforms and remote diagnostics.
• Relevant technical certifications are a plus but not required.

BENEFITS:

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented, and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.