Usher, Lincoln Theatre

Lincoln Theatre is seeking friendly and professional Ushers to serve as the primary point of contact for patrons once they enter the theatre. They act as hosts – providing direction to seats, answering questions, and facilitating conflict resolution. They work in conjunction with security staff and report to the house manager.

RESPONSIBILITIES

• Greet patrons as they enter the venue; make them feel welcome
• Direct patrons to seats for reserved seating shows
• Assist patrons in finding seats during general admission shows
• Assist patrons in need of accessible seating
• Answer or find the answer to any patron questions
• Act as eyes and ears – report any concerns to security or management
• Enforce house policies, such as photography restrictions
• Clean the theatre after performances
• Perform some security functions as needed, such as controlling access to VIP seating areas

• Professional, welcoming and friendly demeanor
• Confidence in interacting with the general public on a regular basis
• Interpersonal problem-solving and communication skills
• Ability to listen attentively – both to instructions and to patrons’ needs
• Ability to remain focused during stretches of down time
• Willingness to take on new tasks as directed