Operations Lead

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS
As an Operations Lead, you will assist Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role assists with managing all aspects of the Operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. The Operations Lead supports specialized workflows and the operations team while scheduled. 

This position is full time, remote, with a schedule of Wednesday, 3pm- 7pm and Thursday to Saturday, 7am - 7:30pm CST.

THE ROLE

Job Functions

• Manages study workflow, creates assignments for the Operations team
• Provides oversight and backup support to all PACS queues
• Proofreads, amends, and updates reports per a quality assurance process
• Facilitate Level One IT support through ticket entry and tracking, with timely resolution of Level One tickets
• Facilitate communication between Real Radiology clients and our IT Department
• Supports the Operations department, clients, and Radiologists
• Provides helpdesk type phone support to internal and external customers
• Review the Operations department schedule and assign tasks based on designated shifts and volume demands
• Provides excellent customer service for Radiologists, clients, physicians, and technologists
• Additional project-based responsibilities

Skills

• Microsoft Suite
• Computer literacy
• Exceptional communication skills, both written and verbal
• Problem-solving and decision-making skills
• Ability to give constructive feedback and criticism to better the department and support the team members’ growth
• High attention to detail
• Strong organizational and time management skills
• Strong teamwork mentality

Qualifications

• Degree -level education at an ARRT accredited School of Radiologic Technology
• Registered Radiology Technologist certificate
• 2+ years of customer support experience, including phone-based support

BENEFITS & PERKS

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life