Customer Success Specialist

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS
As a Customer Success Specialist, you will be responsible for implementing and managing Real Radiology customers. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent service is provided. This role is an opportunity to work with different departments, driving a collaborative approach for a successful experience with our internal and external teams. 

This position is full-time and in-Office during regular business hours.

THE ROLE

Job Functions

• Act as a liaison between customers and internal team members to address all aspects of customer management 
• Facilitate new customer onboarding
• Continuously review and update internal team members and customers
• Develop and implement a robust Salesforce dashboard that documents the health of the customer 
• Facilitate the presentation of the dashboard to internal team along with customers 
• Schedule and drive monthly customer meetings; address concerns, set mutual understanding of scope and defined expectations
• Cultivate key client relationships throughout the client lifecycle
• Provide timely communication to key parties and escalate concerns appropriately
• Ensure timely resolution of escalated concerns
• Work collaboratively with departments on process improvement projects 
• Assist with customer implementations
• Assigned projects supporting the goals of the Customer Success department

Skills

• Superior communication skills both orally and in writing 
• Creative, self-motivated, proactive, and confident nature 
• Ability to work with diverse groups virtually and in-person
• Strong knowledge of relationship management and client coaching; strong teamwork mentality
• Exceptional organizational and time management
• Proficiency with CRM software and strong computer skills
• High attention to detail
• Flexibility to meet timeline demands, customer concerns and project objectives 

Qualifications

• Degree -level education, associate degree required
• 2+ years of experience in client or employee support, project management, or training development preferred

BENEFITS & PERKS

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life
• Fuel for your day with company sponsored lunches & snacks