Position Summary
As a Customer Success Specialist, you will be responsible for implementing and managing Real Radiology customers. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent service is provided. This role is an opportunity to work with different departments, driving a collaborative approach to a successful experience with our internal and external teams.
Essential Job Functions
- Act as a liaison between customers and internal team members to address all aspects of customer management
- Facilitate new customer onboarding
- Continuously review and update internal team members and customers
- Develop and implement a robust Salesforce dashboard that documents the health of the customer
- Facilitate the presentation of the dashboard to internal team along with customers
- Schedule and drive monthly customer meetings; address concerns, set mutual understanding of scope and defined expectations
- Cultivate key client relationships throughout the client lifecycle
- Provide timely communication to key parties and escalate concerns appropriately
- Ensure timely resolution of escalated concerns
- Work collaboratively with departments on process improvement projects
- Assist with customer implementations
- Assigned projects supporting the goals of the Customer Success department
Preferred Talents
- Superior communication skills both orally and in writing
- Creative, self-motivated, proactive, and confident nature
- Ability to work with diverse groups virtually and in-person
- Strong knowledge of relationship management and client coaching; strong teamwork mentality
- Exceptional organizational and time management skills
- Proficiency with CRM software and strong computer skills
- High attention to detail
- Flexibility to meet timeline demands, customer concerns and project objectives
Qualifications
- Bachelor’s Degree preferred; an associate degree required (focus on business administration, business coaching, or relationship management is highly desired) or equivalent experience in lieu of degree
- 2-3 years of client or employee support or project management experience preferred
- Experience with CRM software strongly preferred
- Previous experience in a training development role strongly preferred
Work Schedule/ Hours
Work Location: Omaha, NE
Job Type: Full-time, Monday-Friday office hours
Reports to: Director of Customer Success
Supervises Direct Reports: No
