Cash Management Officer

Role

The Cash Management Officer is responsible for developing and implementing Cash Management Products and Services. The Cash Management Officer provides management and oversight of the products, services and processes related to the Credit Unions Cash Management Business Products.

The Cash Management Officer is responsible for providing cash management marketing, product sales demonstrations, technical and financial analysis to members, prospects and business services relationship managers.

Major Duties and Responsibilities

Create partnerships, and work closely with other departments through the Credit Union: • Deposit Operations clearing transactions, setting individual product limits for business members, holds, NACHA payroll and recurring ACH transactions. • Partnering with Digital Operations to create product offerings on the digital platform for Business Members. • Fraud analysis which includes suspicious transaction reviews. • Monitor and track Remote Deposit capture (RDC) inventory. Responsible for the acquisition of new relationships as well as act as a main contact for members with service related issues. • Participate in assisting and resolving client service issues from the Retail Centers, Call Center and direct Member inquiries.

• Analyze prospective member statements and provide cost/benefit analysis presentation. • Review new and current member accounts for correct product placement and limits. • Conduct risk reviews for business debit card limits. • Create process to ensure compliance of internal policies, procedures and regulations being complied with by Business members and Credit Union staff. • Prepare and manage member agreements. • Prepare, manage, and approve cash management member agreements. • Ensures all compliance related material is up to date. • Create and manage a process for approving individual business product limits and manage this list and for reviews and/or changes in the individual member limits. • Set individual member business risk product limits, grant or request approvals, and schedule/perform product limit reviews. • Monitor and track ACH originator transaction activity and conduct annual risk assessments.

Responsible for the development, execution, and management of online Business Deposit Products within the Credit Unions Core System (Symitar) and On-line platform (Q2).

Work with the SVP of Lending to create a business strategy for growing cash management services. • Develop and conduct Credit Union communication and training in regards to cash management services.

• Maintain current knowledge of competitors product offerings, pricing, trends within the field of cash management and future growth opportunities.

Knowledge and Skills

Experience

Minimum three years of Cash/Treasury Management experience preferred. Financial services experience is required. Understanding of Business Structures and accounts required.

Education/Certifications/Licenses

Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.