Basic Function
Responsible for the activities associated with providing quality customer service; greeting customers, assisting customers with purchase or rental of home medical equipment and/or supplies within the established corporate guidelines.
Duties
- Enter appropriate data information from customers and referral sources.
- Be knowledgeable concerning Medicare/Medicaid/private insurance coverage and requirements.
- Knowledge and implementation of all federal, state, and local laws pertaining to area of assignment.
- Convert orders into invoices; print and route copies as appropriate.
- Maintain adequate stock levels to insure all products are sufficiently available.
- Verify all order information for accuracy before entering into the computer.
- Track sales/referrals leads for future follow-up.
- Instruct and demonstrate use of home medical equipment and supplies.
- Fit and instruct prosthetic and orthotic appliances as certified/trained.
- Promptly assist customers with products and services.
- Provide quality customer service to the customer.
- Promptly answer multi-line telephone.
- Have a general knowledge of all company products, services and locations.
- Act in a professional manner at all times to customers and other employees.
- Interact as needed with other departments and locations regarding products and services.
- Operate standard office equipment.
- Keep work areas neat and clean.
- Comply with all company policies and procedures.
- Comply with HIPAA policies and procedures.
- Perform other duties as assigned.
