Director of Operations & Infrastructure - Administration

 Director of Operations & Infrastructure

EAC Network, a not-for-profit social service agency that empowers, assists, and cares for 62,888 people in need through 100 programs across Long Island and NYC, seeks a Director of Operations & Infrastructure to work full time for the Administration.

The Director of Operations & Infrastructure position is an exempt position at a salary off $100,000-$110,000 annually. This is an hybrid schedule of Monday-Friday 9AM-5PM and office is located in Garden City, NY. The role reports to the Chief Human Resources Officer.

Comprehensive benefits package includes:

• Medical
• Dental
• 401K
• Vision
• Very generous Paid Time Off (PTO) & More.

Primary Purpose of Job:

The Director of Operations is responsible for overseeing and optimizing the operational functions at EAC Network’s 35 locations. This role will manage facilities & fleet, external IT vendors, procurement, and insurance portfolio, ensuring smooth day-to-day operations while supporting the agency's mission to deliver high-quality services to clients.

Measurable Objectives:

1.  Develop an asset management system to track technology, facility, and fleet assets, ensuring accurate inventory and lifecycle management.
2. Lead a smooth implementation to new IT vendor by end of Quarter 1
3. Collaborate with HR to implement a standardized safety program across all locations by the end of Q3, achieving a 20% reduction in incident reports within the first year.

Principal Duties & Responsibilities:

1. Facilities, Safety, Fleet Management
   • Oversee the Facilities and Fleet Manager in maintaining all 35 locations, ensuring they are safe, functional, and compliant with regulations.
   • Develop and implement strategies for facility optimization, including space utilization and energy efficiency.
   • Manage capital improvement projects and renovations across all locations.
   • Oversee Capital needs assessment and asset management tracking, ensuring effective planning, budgeting, and optimization of resources to support long-term operational goals.
   • Maintain and track agency leases and contracts for space, telephones, maintenance, and other services to ensure compliance and renewals are managed efficiently.
   • Ensure proper maintenance and management of the agency's vehicle fleet.
   • Work with HR to create and implement a safety plan across all locations.
2. Information Technology
   • Manage relationships with external IT vendors to ensure reliable and secure technology infrastructure across all locations.
   • Collaborate with IT partners to develop and implement technology strategies that support the agency's operational needs.
   • Oversee IT projects, including system upgrades, software implementations, and cybersecurity initiatives.
3. Procurement
   • Develop and implement procurement strategies aligned with the agency's goals and budget constraints.
   • Oversee the entire procurement process, including needs assessment, vendor selection, and contract negotiation
   • Establish and maintain relationships with vendors and suppliers to ensure cost-effective and high-quality goods and services.
   • Implement and manage a vendor evaluation system to assess supplier performance and maintain quality standards.
   • Ensure compliance with all relevant procurement laws, MWBE regulations, and agency policies.
   • Collaborate with program directors to identify procurement needs and develop specifications for goods and services.
   • Implement cost-saving measures and identify opportunities for bulk purchasing across the agency's 35 locations.
4. Insurance and Risk Management
   • Manage the agency's insurance portfolio, ensuring adequate coverage for all locations and operations.
   • Conduct regular risk assessments and implement risk mitigation strategies.
   • Ensure compliance with insurance requirements for all contracts and leases.
   • Develop and implement policies and procedures to standardize operations across all locations.
   • Identify opportunities for process improvement and cost reduction.
   • Ensure compliance with all relevant laws, regulations, and agency policies.
5. Other duties as assigned.

Knowledge, Skills, & Abilities Required:

1. Minimum of 5 years of experience in operations and infrastructure management, with at least 2 years in a leadership role.
2. Experience managing multi-site operations, preferably in a social services or nonprofit environment.
3. Strong knowledge of facilities management, IT systems, and insurance/risk management.
4. Excellent leadership and team management skills.
5. Strong analytical and problem-solving abilities.
6. Exceptional communication and interpersonal skills.
7. Proficiency in project management and financial analysis.
8. Strategic Thinking: Ability to develop and implement long-term operational strategies.
9. Adaptability: Flexibility to manage changing priorities and emerging challenges.
10. Decision Making: Capacity to make sound decisions based on data and analysis.
11. Collaboration: Skill in working effectively with diverse stakeholders and teams.
12. Innovation: Ability to identify and implement innovative solutions to operational challenges.