Community Manager [Regional Organizer]
Reports to: Director of Communities
Job Summary
Community Managers (CMs) are the primary community builders and coaches of Thread -- they
plant themselves in a community of 200+ volunteers and young people, and then apply
community organizing and antiracist principles to facilitate everyone’s strong relationships and
positive personal, professional, and academic outcomes. CMs work through the Thread
Community Model, coaching, mobilizing, and empowering volunteers and youth to access the
programming, resources, and other tools they need in order to thrive. Key outcomes include
volunteer/student engagement, retention, and satisfaction, as well as high school graduation
and post-secondary credential completion.
The Thread model is built upon Community Managers coaching up to 12 volunteer leaders,
called GrandParents. Each GrandParent supports and coaches other volunteer leaders called
Heads of Family who each support a Thread Family consisting of Family Member volunteers
and Thread young people. Through the Thread model, volunteers work together and with their
designated coaches to connect with their young people, their families, and fellow volunteers to
deploy the Thread Engagement Process of connecting, setting goals, identifying and removing
barriers, and achieving goals. The intended objective for all volunteers is to build the skills
necessary to bridge and bond across lines of difference. This includes a deeper understanding
of one’s bias, active listening, and how to overcome barriers.
A Community Manager’s work incorporates both high-level strategic thinking while not losing
sight of critical details about their community.. They are responsible for monitoring the needs
and goals of hundreds of people, designing and implementing strategies to support them and
leveraging community events, activities, resources and opportunities that facilitate connection,
barrier removal and goal attainment. At the same time, CMs are responsible for modeling
Thread’s core competencies in order to cultivate a culture within their community that makes
each person feel seen and known. Community Managers are responsible for supporting the
learning and growth of volunteers within their community by modeling and actively practicing
Thread core competencies to guide volunteers through their personal growth journey as needed
- at the center of which is a racial equity journey. They do this by pairing strong project
management, data, and organizing skills with a magnetic personality that can both energize and
support people, even in the toughest moments.
Key Responsibilities
Coaching and Community Building
- Build positive, long-term relationships with Thread volunteers, especially GrandParents
- Relentlessly facilitate and encourage relationships between Volunteers and Young
- People, that elevate the power of young people, as the foundation for achieving exemplary outcomes
- Facilitate connections between volunteer and young people’s Parents/Guardians
- Inform, educate, and foster growth of individuals at all stages of a racial equity journey
- Use effective storytelling and facilitation to drive group and individual outcomes
- Provide on-going coaching and development of a Community Engagement Specialist where applicable. A Community Engagement Specialist is a full time staff member that ishired to support up to 32 Thread young people during their first and/or second year in Thread. These young people are paired with a CES, rather than a family in their initial year(s) of Thread to build a strong and sticky foundation with the Thread community
- Cultivate and retain high-performing GrandParents and Heads of Family
Volunteer Recruitment, Engagement and Mobilization
- Ensure the engagement and growth of young people and their Family Member
- volunteers by coaching and mobilizing GrandParent and Head of Family volunteer leaders
- Drive attendance to Thread programming, leveraging those spaces to model behavior, coach, and work towards key outcomes
- Assist volunteers in removing barriers, including connecting with resources when needed
- In coordination with Volunteer Recruitment Managers, Community Managers will work to create visibility and deepen partnerships with Recruitment Hubs (local universities, hospitals, corporations, faith based and neighborhood organizations) to recruit and place volunteers through a Place Based strategy
- Assist with recruiting prospective volunteers to ensure volunteer and volunteer leadership roles are filled
- Develop current volunteers to become volunteer leaders (Heads of Family and“GrandParents")
Personal Performance and Project Management
- Build, implement, monitor, and adjust engagement strategy for volunteers and young people to ensure positive outcomes, utilizing quantitative and qualitative data and metrics
- Set mobilization targets and drive attendance to Thread programming accordingly
- Ensure community compliance with budget, policies, etc.
- Collaborate with and leverage Thread’s other functional teams to effectively support volunteers and students
- Develop, manage, and assist with additional programs and projects as needed to achieve team goals
- Other duties as assigned
