Account Manager, Regional Client Accounts

Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:
 

• Mission-oriented work

• Diverse and inclusive culture

• Competitive Compensation & Bonuses

• Comprehensive Insurance Plans

• Mental and Physical Health Support

• Work-from-home flexibility

• Fitness Center Reimbursements

• Streaming Good time off for volunteering

• Wellness workshops

• Buddy Program for new HealthStreamers

• Collaborative work environment

• Career growth opportunities

• Continuous learning opportunities

• Inspiring workspaces to collaborate and connect with other HealthStreamers

• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Account Manager is responsible for the development and execution of the strategic management plan for a portfolio of large health system customers. This includes retention, expansion and upsells, sales process execution, account management, business development, ARR growth attainment and successful Corporate Initiative execution.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Attain revenue targets as set by the sales organization

• Execute on the retention and growth of assigned accounts

• Expand and maintain executive-level relationships

• Develop, document and gain agreement on the account sales strategy

• Generate new contacts, leads and opportunities within assigned accounts

• Maintain a pipeline of qualified, active opportunities and manage them to closure

• Orchestrate internal and external resources throughout the customer lifecycle

• Collaborate with Solution Executives and other functional groups on an organization-wide account management plan and oversee its execution

• Participate in senior-level planning sessions

• Provide detailed account and renewal plans on all assigned accounts

• Partner with Success Management for Quarterly Business Reviews and product adoption initiatives

Success Metrics:

• Renewal quota attainment

• NOV quota attainment

• Strategic initiative achievement

• Relationship expansion and management

• Retention (account and product level)

• Opportunity creation/pipeline growth/management

• Solution Team engagement

• Sales leadership engagement

• Executive engagement

• Customer satisfaction

• Forecasting accuracy

Requirements

• Bachelor’s degree preferred

• Five to seven years of experience successfully selling Saas solutions into Acute healthcare systems, including three to five years of global or strategic account management experience

• Five to seven years of relevant healthcare industry experience, preferably with large multi-facility systems

• Five to seven years of relevant product experience selling into healthcare executives, such as CHRO’s, CNO’s, CIO’s

Qualifications

• In-depth knowledge of global account management best practices – e.g. account planning, account development, executive relationship development, contracting and pricing

• Experience with RFI/RFP processes highly desirable

• Solid computer skills- Office Suite

• Knowledge with CRM tools such as Salesforce

• Use of online demonstration tools (Microsoft Teams)

• Excellent written and verbal communication skills

• Ability to work in a team selling environment.

• Ability to communicate well with all levels of personnel.

Benefits

 HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.