Learning Programs Coordinator

POSITION OVERVIEW

The Learning Programs Coordinator is a full-time position, supporting the planning, development, and implementation of the Theater’s varied education programs—for teachers, students, and its general audiences.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform essential job functions.

• Models CST’s core values of service, ingenuity, and collaboration as well as its customer service ethos.
• Champions the organization’s commitment to a respectful, inclusive and equitable workplace.

Administration (60% of workload)

• Supports the planning and implementation of all learning programs, including teacher professional development, learning courses and workshops, student matinees, the Chicago Shakespeare Slam, and teacher handbooks.
• Manages daily phone and email contact with partner teachers including completing reservation contracts, processing payments, and special requests.
• Maintain daily contact management records on teachers and schools utilizing organization-wide Tessitura database.
• Research scholars and educators to support future programs.
• Manage department calendar.
• Research, write, and edit for the department’s various online and printed materials including: teacher handbooks, SLAM Team Resource guide, teaching activities, website pages, play programs, marketing materials.
• Maintain PD records in compliance with ISBE and CPS.

Program Coordination (20% of workload)

• Steward relationships with instructors and scholars for learning programs.
• Recruit participants for education and learning programs.
• Support student matinee performances, including collaborating with FOH staff, completing seat maps, making service calls, greeting student groups, and troubleshooting on the day of the performance.
• Coordinates event logistics for education and learning programs on-site and off-site.
• Facilitates designated Short Shakespeare! student matinee post show discussions.
• Serves as an advocate for the learning programs and constituencies throughout the organization and in the community, demonstrating a capacity to articulate the education philosophy and IDEA objectives on which the department’s work is based.

Cross-Department Support (20% of workload):

• Support the Associate Director of Education and Marketing & Communications team to manage the copy, schedule, and launch of online and printed program materials.
• Provides data tracking and evaluation information for Development efforts.
• Communicates effectively with Front of House and Box Office regarding student matinees.
• All other duties as assigned.

COMPETENCIES

• Service, ingenuity, and collaboration
• Emotional intelligence
• Mission-driven
• Ability to prioritize multiple tasks

QUALITIES

• Passion for working with and for young people, educators, and lifelong learners
• Collaborative spirit
• Flexibility & adaptability

WORK ENVIRONMENT

• Work hours are generally 9:00 am-5:00 pm, Monday through Friday
• Overtime hours may be necessary.
• Frequent Saturdays and some evening hours when education programs are scheduled.
• Worksite is primarily at the CST facilities on Navy Pier in Chicago, IL but will at times work in other locations such as the Chicago area schools, City Parks, and other off-site performance venues.
• May be required to wear PPE during work activities.

PHYSICAL DEMAND

• Ability to load and unload 25-lb bins that hold snacks, workshop materials, props, etc.
• Ability to set up registration tables for workshops. 
• Ability to remain stationary 50% of the time (at desk or registration table).

MINIMUM EDUCATION AND EXPERIENCE

•  Bachelor's degree, 3-5 years of work experience, and at least 3 years of related work experience.
• Strong organizational skills.
• Exemplary writing skills and experience crafting written communications for different audiences and purposes.
• Project management experience.
• Proven attention to detail and accuracy.  
• Experience with multiple software and database programs; advanced proficiency with Windows Office suite essential. 
• Strong presentational skills.
• Ability to work efficiently in a fast-paced, multiple-priorities environment.
• Ability to problem-solve on the job.

ADDITIONAL EDUCATION AND EXPERIENCE   

• Ability to research and write effectively for variety of audiences is highly desirable.
• Experience with desktop publishing desirable.
• Tessitura software preferred.
• Illinois Driver’s License preferred.
• Bilingual abilities are a plus.

DIVERSITY AND INCLUSION STATEMENT

Chicago Shakespeare Theater (CST) is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all our hiring for staff and artists. We are committed to providing a work environment that is free from discrimination. CST prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

Visit our website to learn more about our IDEA to Action platform.

https://www.chicagoshakes.com/what-we-do/idea-to-action/