Operations Coordinator

The operations team manages all program logistics, ensuring that information is collected and communicated effectively and efficiently, and supports program delivery. As the Operations Coordinator, you will support customer visits and tours, welcoming guests upon arrival and serving as host for weekend events in rotation with other staff. 

You will be primarily responsible for conference customer communications and serve as the primary contact for conference group coordinators. This role stewards conference guests and conference group coordinators through all pre-event preparation to help ensure a successful on-site retreat.

This is a temporary, part-time position that will end on November 15th. This hybrid role requires an in-person presence on the Olympic Campus at least 70% of the time. It will require an onsite presence on Fridays and sometimes on weekends.

Your primary job will be to:

• Serve as the primary coordinator for conference and wedding programs, and support a culture of responsiveness and customer service
• Manage pre-event preparation for single and multi-day groups, including communication, paperwork, compliance, contracts, and payment.
• Manage and update the campus conference schedule; coordinate campus resources across all groups.
• Review and approve required paperwork from attending groups (insurance, contracts, waivers, invoices, etc.).
• Manage program details in SalesForce, calendars, and other documents, ensuring that information is accurate and appropriately communicated.
• Give campus tours (often on weekends) to prospective customers. 
• Greet and welcome conference guests and introduce them to on-site staff.
• Support guests while on site, including supporting urgent situations as part of our on-call systems.
• Ensure smooth program implementation by refining, developing, communicating, and supporting event logistics systems and processes.
• Collaborate closely with other operations team members and with the outreach and enrollment team to prepare all conference programs.
• Support the hospitality team to maintain a comfortable and welcoming campus for all NatureBridge customers and staff.
• Steward campus spaces and support campus projects.
• Perform other duties as assigned.

Compensation:

• $21-24/hour, 20 hours/week
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Paid sick leave

Who You Are:

We are looking for candidates who have:

• Relevant administrative or operations experience
• Highly organized with strong attention to detail
• Excellent written and verbal communication and customer service skills. Able to communicate complicated logistical information to multiple groups and collaborators.
• Strong team player; works collaboratively with staff and guests
• Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple groups
• Demonstrated ability to manage and communicate information quickly and accurately
• Experience with Google Suite of apps and database management or CRMs. Internet and email experience required
• Valid driver’s license required   
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• Work on a friendly and collaborative team that likes to make their work fun.

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your application to our Online Career Portal. The deadline for application is April 25, 2025