Guest Experience Coordinator

What You Will Do:

The Guest Experience Coordinator is a hospitality position that provides on-the-ground customer service and logistical support to our conference guests. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers across all departments, fostering positive working relationships.

• 5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts
• Requires regular weekend work
• Schedule may vary based on programming and business needs

This position takes place at our Golden Gate campus in the Marin Headlands and cannot be done remotely.

Your job will be:

Customer Service

• Create a welcoming and safe environment for diverse guests. 
• Act as a primary point of contact for guests during their visit.
• Respond to the needs of guests, troubleshoot problems and help in urgent situations, including responding to our on-call urgent response number. 
• Welcome guests to campus, conduct orientation talks with groups of up to 120 people
• Communicate with conference program organizers before and after programming

Logistical Support

• Set-up, break down and cleaning of event spaces.
• Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
• Willingness to help guests with basic tech support, including projectors and internet. 

Teamwork

• Identify, prioritize and complete projects independently, manage time and take initiative to identify, prioritize and complete projects.
• Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects, perform other related duties as assigned.
• Provide occasional support for environmental science education programs, as assigned by supervisor
• Other duties as assigned

Food Service

• Act as a host during meal service hours; attend to guest questions and requests during meal services.
• Support kitchen staff in set-up, service and clean-up for all Guest Experience dining hall meals.

Compensation:

• $20/hr
• Medical, dental, and vision insurance
• Option for a 403b retirement plan with employer match after 6 months
• Generous paid vacation, training days, and sick leave.
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more

Who You Are:

We are looking for candidates who have:

• Six months to one year experience in a customer service related field and/or training.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team with a positive attitude.
• Demonstrate ability to self-supervise
• Demonstrated commitment to equity and inclusion in the workplace. 
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.  
• Hold a valid driver's license.
• Must be able to regularly lift and/or move up to 25 pounds.
• CPR, AED and First Aid certification required.  If the applicant does not have this certification already, applicant will attend certification training within the first three months.
• Successful completion of ServSafe Food Handlers course within the first 30 days of employment; course will be paid for by NatureBridge. 
• Prioritize daily tasks and guest requests through organization and time management.
• Proficiency with or willingness to learn Google Suite. 

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*Employment eligibility is contingent on successful completion of a background check. 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your resume to our Online Career Portal; please answer the questions on the application form instead of submitting a cover letter