Medical Assistant Lead/FT 40 hours/Ortho & Spine Center

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Essential Job Duties

Performs Administrative Support Duties:

Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system

Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment

Assists Office Manager with projects and requests

Compliant with company/financial policy and procedure

Maintains reception area and work space in a neat, clean order

Effectively Manages Patient Appointments and Registration and Patient Care

Ensures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrival

Answers all incoming calls within three rings

Accurately reviews and updates patient information, including insurance verification,  in system

Completes insurance card and photo ID scanning upon registration

Obtains all pre-certifications for visits, tests and procedures as required

Responsible for completing call-backs to patient as directed

Follows post-visit protocol and schedules patients as directed

Processes Patient Payments Daily

Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate

Posts and close the batch for the day

Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day

Ensures Specialist Authorization and Certifications Are Completed For All Visits

Responsible for obtaining all authorizations for the specialist within 24 hours of the visit

Accurately documents all authorization data in system

Identifies “carved out” insurance benefits on a case by case basis and documents accordingly

Effectively provides patient information to insurance  companies to secure medical necessity for treatment plan documented by the provider

Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager

Collects Patient Data and Materials When Working in Clinical Capacity

Obtains health history and base line patient data from patients

Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test

Collects urine and blood samples in accordance with established protocols

Uses discretion in disseminating patient information to outside sources

Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure

Reviews patient record for completeness  prior to visit

Provides entries to patient records as necessary in preparation for provider review

Monitors the return of lab/test results.  Assures all results requested are complete and available for provider review

Assists With Patient Care and Maintains Clinical Areas

Delivers on-site care for patients under Medical Provider direction

Assists in the delivery of patient care such as suturing, wound care. Debridement, etc.

Assures callbacks to patients under medical direction are in accordance with protocol

Responsible for  restocking exam rooms as necessary with instruments and medical supplies

Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary

Monitors and arranges for proper disposal of lab and medical waste/supplies

Performs quality controls and maintains records for lab equipment/refrigerators

Monitor systems to improve office efficiencies, handles all front office responsibilities

Promptly communicates areas of inefficiency with Practice Manager

Works with Practice Manager and office staff to assess and develop practice operational plans

Assists Practice Manager with the implementation of new operational models by providing hands-on support

Works with Practice Manager to provide staff with tools to implement improvement

Ensures quality of patient care is provided

Enforces standard of quality patient care

Monitors compliance through observation and promptly reports issues to Practice Manager

Shares ideas with Practice Manager with changes in standards

Ensures effective and efficient utilization of information systems

Provides effective systems to communicate changes and updates

Works with Practice Manager to ensure appropriate training is provided through systems developed in collaboration with System Manager.

Demonstrates supervisor skills

Along with Practice Manager, implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence.  Ensures adequate staffing during scheduled vacation and unanticipated absences.

Identifies staff training needs while monitoring performance.  Communicates effectively to the Practice Manager to ensure proper training is arranged.

In conjunction with the Practice Manager implements and monitors compliance of approved personnel policies.

Responsible for communicating all time off requests to the Practice Manager prior to approval.

Oversee daily patient scheduling performance.

Ensures compliance of practice with standards and regulations.

Interacts with the Billing Department effectively.

Works closely with Practice Manager on systems development and training to optimize performance of billing related tasks to improve speed and accuracy of billing.

Monitors and coordinates any facility issues that affect the practice, including ongoing maintenance issues, electronic medical record issues.

Act as a liaison to hospital staff responsible for facility maintenance.

Works with the Practice Manager to ensure that purchases are reconciled and approved for payment appropriately.

All other tasks as assigned

Promotes effective communication

Communicates with clarity and composure

Communicates effectively with Practice Manager, Physicians and staff to ensure coordinated efforts

Communicates all pertinent information in a clear, concise and timely manner

Special projects and activities

Completes special activities within specified parameters

Complies and reports to Practice Manager on special projects

Attends required meetings and workshops

Demonstrates dependability

Follows directions

Completes assigned tasks within time frame

Demonstrates punctuality

Follows the standards for acceptable attendance

Keeps personal phone calls to a minimum

Educational / Minimum Requirements:

High school diploma.  

Minimum of three (3) years experience in a related area of the health care industry.

Strong supervisory experience.  

EMR knowledge and experience required.

May be required to float to other areas as required by business needs

State/Federal Mandated Licensure or Certification Requirements:

None

Qualifications

Educational / Minimum Requirements:

High School Graduate required.  Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred.

Must have a current CPR certification. This must be maintained for the duration of employment.

State/Federal Mandated Licensure or Certification Requirements:

None

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Demonstrated proficiency in electrocardiographic testing.  Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology.  Familiarity with medical equipment common to a medical practice.

Physical Requirements:

Bending, stooping, walking, sitting on a daily basis.  On feet most of the day.  Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables.  Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis.  Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone.  Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner.  Must be able to speak so as to be understood by the average person.  Significant documentation and paperwork review requiring extensive visual acuity.

Work Environment:

Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens.  High volume of telephone and personal contact with customers.  (If performing Radiologic Technologist key job elements will have radiation exposure.)

Cognitive Requirements:

Must be able to triage patients according to need and time requirements.  Must possess excellent communication skills.  Must provide comprehensive, accurate initial assessment to Medical Providers.  Must be able to read both routine and technical information with comprehension.  Must be able to write so the average person can comprehend.  Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.