The Front Desk Associate is responsible for welcoming all potential and current clients with energy and enthusiasm. The FD Associate will create and maintain the Grit Box experience and community. This role focuses on the following 3 areas of work: Sales, Customer Service and Studio Operations.
ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:
Sales:
- The Front Desk Associate will assist the Studio Manager in executing the studio sales process to achieve monthly sales performance goals.
- Sell and Promote the Grit Box brand, which includes selling memberships, class packages, retail items, and specialty events.
- Participate, encourage and promote all special events that Grit Box is running or taking part in.
- Selling new client specials and promotions.
Customer Service:
- Energetically greet and check in all clients upon arrival.
- Assist all new clients with an introduction to Grit Box and the class they are taking. Including but not limited to:
- Assisting with the workout station set up and client consultation.
- Answering general questions regarding class packages, retail purchases, studio schedule or events.
Studio Operations: Operate a seamless check in process, pre-class client set up, and studio cleanliness. The ability to work in a fast paced, ever changing environment while keeping the Grit Box experience top of mind.
- Maintain studio cleanliness at check in and in studio pre/post classes to maintain a premium brand experience.
- Attend ongoing professional development training and staff meetings in person monthly.
- Complete client and prospect follow ups via phone calls and messaging platforms to book new guests as well as sell member services.
