Admissions Counselor

Position: Admissions Counselor 

Department: Office of Enrollment 

Work Location: On campus 

Reports: Director of Admissions 

Status: Full-time, Non-exempt 

Salary: $33.50/hr. 

General Description: 

The Admissions Counselor is responsible for recruiting domestic and international applicants and supporting them throughout the application process. Counselors will identify prospective students through their assigned lead, prospect and applicant pool and attendance at transfer and graduate college fairs to build the prospect and inquiry pool. Also, the counselor will have a section of the prospect and applicant pool that they will be charged with promptly reaching out to via telephone, processing, completing admissions files, reviewing application materials for presentation to academic decision-makers for certificate, degree completion and graduate level programs. A high number of outbound calls is expected daily. They support the compliance of all admissions policies and procedures and work toward meeting enrollment targets for fall, spring, and summer semesters in an academic year. This role requires ongoing contact with prospective students and applicants and extensive knowledge of university admission requirements for each program. The incumbent is responsible for recruiting students via a high number of phone calls, completing assigned outreach tasks, processing applications in a timely manner to achieve a high enrollment yield rate and providing support to auxiliary programs associated with the new student program, including, but not exclusive to, the enrollment alumni network, off-campus programming, on-campus programming, and managing student volunteers. While not expected to have expertise in these areas, counselors should have a basic knowledge of financial aid practices and policies, the registration process, academic support programs on campus, and the core values of NDNU. 

NDNU seeks a goal-driven candidate with persuasive communication, interpersonal, and organizational skills. This person must have professional acumen and care about the experience of a future NDNU student. After a 6-month probationary period, the candidate will be eligible for Tuition Remission should they decide to pursue a program at the institution. 

Specific Responsibilities/duties: 

• Communicates primarily with prospects, applicants, admitted, deposited, and enrolled students via telephone, email, text, and through various virtual mediums to complete the admissions application process 

• Supports inquiries and informs prospective applicants of NDNU's program offerings and admissions process 

• Manages at least one support activity associated with student recruitment 

• Attends recruitment activities on and off campus to inform prospective students about the programs available to them 

• Coordinates efforts with program directors for a quick rate of return to render a final admissions decision 

• Promptly communicates admissions decisions to applicants 

• Follow up with admitted students to encourage enrollment 

• Supports recruitment efforts as needed 

• Provides University and program-specific information to inquiries/applicants 

• Fosters and develops relationships with inquiries/applicants to optimize program fit and convert applicants to enrolled students 

• Maintains a high-level understanding of program requirements and admissions criteria 

• Works collaboratively to analyze admissions trends and implements target strategies to improve apply/admit/enroll statuses 

• Works closely with admissions team members to achieve a seamless admission process 

• Assumes other duties as assigned 

Qualifications: 

• A bachelor's degree is required  

• Minimum two years' experience in student recruitment at the college or secondary level or sales services experience and has a record of accomplishment of converting prospect to applicants and applicants to enrolled students. 

• Success working with individuals and groups representing a wide range of diverse cultural, geographic, and socioeconomic backgrounds 

• Knowledge of the admissions process at a university, strategies, and best practices 

• Demonstrated ability to influence, interact, and communicate (verbal and written) 

• Demonstrated customer service skills 

• Ability to establish collaborative working relationships with staff, faculty, and students 

• Attention to detail and time management skills 

• Ability to work independently and as a team player, managing confidential matters with discretion 

• Skilled at accomplishing tasks with specific deadlines 

• Proficiency with Microsoft Office Suite and CRM 

• Ability to analyze admissions funnel data as part of achieving a high enrollment yield rate 

• Focus, participation, and commitment to the goals of the department 

• Willingness and flexibility to work some evenings and weekends as part of a set schedule 

Application Procedures: 

NDNU is committed to providing an educational environment that supports a diverse student population. In your cover letter, please include information about your experiences in working in a diverse environment, and what qualities you would bring to supporting this commitment to inclusive excellence at NDNU.

EEOC Policy: 

The University is an equal opportunity employer and is firmly committed to non-discrimination in its hiring and other employment practices and in the application of its personnel policies. In compliance with all applicable federal and state laws, except where a bona fide occupational qualification exists, employment decisions will be made irrespective of the staff member's race, color, religion, religious creed, ancestry, national origin, age (except for minors), sex, marital status, citizenship status, military service status, sexual orientation, medical condition (cancer-related or genetic condition), disability and/or any another status protected by law. When necessary, the University will reasonably accommodate individuals with disabilities, if the individual is otherwise qualified to safely perform all essential functions of the position and if it will be done without undue hardship to the University.