Qualifications
Education:
- High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred
Experience:
- 3+ Years Contact Center leadership experienced required.
- 2+ Years Lighthouse Works experience as a Team Leader required.
Demonstrated Knowledge and Skills:
- Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service.
- Ability to show courtesy and respect to all customers and agents.
- Ability to be a team player.
- Ability to handle multiple tasks in a fast paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally.
- Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications.
- Embodies commitment to the organizations core values and seeks ways to share them.
- Ability to handle sensitive/confidential information with discretion.
