Education:
High school diploma, GED, or equivalent required. Some business classes and vocational/technical training are preferred.
Experience:
Minimum 6 months experience as a Lighthouse Works Contact Center Agent
Demonstrated Knowledge and Skills:
- Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service.
- Ability to show courtesy and respect to all customers and agents.
- Ability to be a team player.
- Ability to handle multiple tasks in a fast pace environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally.
- Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications.
- Embodies commitment to the organization’s core values and seeks ways to share them.
- Ability to handle sensitive/confidential information with discretion.
- Exercises good judgment.
Physical Demands:
- Work in an office environment with frequent lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.
- Extended periods of oral communication.
- Extended periods at keyboard or workstation.
- Frequent typing and operation of keyboard equipment such as computer, calculator, etc.
- Read/access forms, instructions, and technical information. Will be working under tight deadlines.
- Frequent placing and turning motions such as sorting, filing, and retrieving.
- May include twisting, bending, or reaching.
Requirements:
- Must pass Level II background check
- Flexible Schedule – Ability to work flexible hours as needed.
