Qualifications
Education:
- High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred
Experience:
- 1+ Years’ experience in a customer service position.
- Previous experience in a call center environment preferred.
Demonstrated Knowledge and Skills:
- Fluent in English and Spanish – both conversational and written required
- Excellent communication and interpersonal skills.
- Strong ability to listen, identify customer needs, and recommend appropriate solutions.
- Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).
- Proficiency in handling multiple tasks in a fast-paced environment.
- Ability to work independently and as part of a team.
- Basic computer skills, including experience with Microsoft Office and CRM systems.
Physical Demands:
- Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.
- Extended periods of oral communication
- Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone
- Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone
- Extended periods at a keyboard or workstation
- Frequent typing & operation of keyboard equipment (computer, calculator, etc.)
- Follow non-technical/technical directions
- Work under a tight deadline and have the ability to handle frequent changes in procedures
- Making decisions with varying amounts of guidance
- Frequent placing & turning motions, such as sorting, filing, and retrieving
- Infrequent twisting or bending at the waist or reaching overhead
Requirements:
- Must pass Level II background check
