Account Manager

About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas Nevada, and Holt Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products.  The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers.  Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Job Title: Account Manager

Supervisor’s Title: Customer Success Director

Department: Sales 

Location: Richmond,VA

Location: 4447 Carolina Ave, Richmond, VA 23222

Job Description

We are seeking an Account Manager to manage customer relationships and facilitate a positive customer experience. The ideal candidate will be detail-oriented, organized, thorough, and prompt. This individual will be responsible for managing strategic accounts of all sizes as the main customer contact on behalf of the company. Successful Account Managers are collaborative team members, demonstrating a capacity for fast-paced work, creative problem solving, and a perpetual willingness to learn. Account Managers collaborate closely with the Sales, Manufacturing, and Supply Chain teams to bring the voice of the customer to all decision-making.

Essential Job Functions: 

• Managing all aspects of the customer relationship in collaboration with the Sales team
• Aligning cross-functional internal stakeholders around customer-focused creative problem solving
• Coordinating customer commitments, orders, logistics, and inventory across both TemperPack facilities and supplier partners
• Demonstrate understanding of order policies to ensure customer ordering meets lead times, quantity minimums, etc.
• Sales order entry, and customer and item master data entry with strong attention to detail and high level of accuracy
• Set clear expectations with customers with direct and professional communication
• Launching new products and new customers in collaboration with the Sales, R&D, and Manufacturing teams
• Address and funnel feedback from customers to the Customer Success Manager and Sales team
• Learn and utilize ever-changing technological solutions to improve internal workflows and the customer experience

Experience and Skills: 

• 1-2 years of customer-focused work experience, preferably in customer relationship management
• Project management experience
• Strong attention to detail
• Capacity for fast-paced work and adaptability to change
• Self-directed learning and retention of training
• Excellent communication skills, both written and verbal
• Proficient in MS Office Suite
• Knowledge of or training in SAP or similar ERP system preferred, but not required
• Export shipment experience is a plus

Education: 

• Bachelor’s degree in a related discipline preferred, or similar professional experience

*Important notice:

At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires.

TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.