Associate Vice President of Loan Operations

Title: AVP of Loan Operations

Department: Loan Operations                   

Reports To: Chief Lending Officer

Job Grade: 16                                                   

FLSA: Exempt                                                                                                                     Last Modified: 02/06/2025

It’s a Job … only better!

At UKFCU, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

Why This Role Matters

As our AVP of Loan Operations, you’ll play a key part in driving the success of our lending operations and collections while ensuring we meet our strategic goals and provide exceptional service to our members. You’ll oversee critical functions like loan servicing, escrow management, collections, and loan accounting for commercial, mortgage and consumer loans, ensuring everything runs efficiently, accurately, and in compliance with regulations. As a leader, you’ll guide and support our lending support and member solutions teams, fostering a culture of collaboration, professional growth, and recognition. Your expertise will ensure we maintain the highest standards of safety and soundness while creating a positive impact for both the credit union and its members.

What You’ll Do

• Loan Servicing Oversight: Manage all loan servicing activities, including payments, payoffs, rate adjustments, file maintenance, escrow accounts, collateral documentation, and collateral insurance tracking to ensure accurate and timely processing.
• Collections Strategy: Oversee member solutions and collections functions, developing strategies to minimize delinquency and loan losses, maximize recoveries, and provide regular performance reporting.
• Strategic Collaboration: Partner with AVPs and Senior Management to align lending operations with corporate strategic goals and provide cohesive direction to the team.
• Policy and Risk Analysis: Partner with AVPs of Consumer, Mortgage, and Commercial Lending to analyze business lines, monitor credit policy changes, and implement risk mitigation strategies.
• Regulatory Compliance: Ensure all lending operations comply with relevant laws and regulations.
• Policy Development and Training: Recommend updates to lending policies, oversee procedure development, and manage training and communication of changes ensuring compliance and operational excellence.
• Budget and Operational Efficiency: Set and manage the lending operations budget, while continually evaluating and enhancing process efficiencies.

Team Collaboration: Build strong relationships across the organization to foster understanding and support of lending strategies and initiatives.

Who You Are

Experience & Education

• 7+ years of similar or related experience preferred.
• Bachelor’s degree or equivalent experience.
• Proven success in managing Loan Servicing or Member Solutions departments and/or functions.

Skills & Strengths

• Proven ability to guide, mentor, and develop teams across lending support and member solutions functions, fostering collaboration and accountability.
• Comprehensive understanding of lending regulations and compliance requirements, ensuring adherence to legal and organizational standards.
• Strong interpersonal and communication skills to work effectively with senior leadership, cross-functional teams, and external stakeholders, aligning operations with organizational goals.
• Strong analytical skills to evaluate trends in delinquency and charge off data providing insights to align with strategic direction.

Key Traits

• Prioritizes exceptional service and member impact.
• Ensures accuracy and precision in all operations.
• Proactively identifies issues and implements effective solutions.

What’s In It for You?

• Competitive salary and industry-leading benefits
• Opportunities for professional growth and leadership development
• A chance to make a lasting impact on our members and the organization’s future

Legalese

Equal Opportunity Employer
UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment
Employment with UKFCU is deemed “at-will,” which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands
This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You’ll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.

Work Environment
You’ll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.

This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of one day remote, four days in-office). To be eligible for the program, employees must complete a minimum of 90 days of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.