Customer Trainer II

The Customer Trainer II will conduct comprehensive, instructor-led training for Solarity's software solutions and collaborates with subject matter experts to develop training materials and curriculum.

Primary Responsibilities

• Lead training sessions for customers implementing Solarity software and services.
• Lead training sessions for customers during software upgrades.
• Lead training sessions as requested for established customers (Jira tickets).
• Deliver training material and Zoom sessions to customers for Solarity updates.
• Deliver Solarity demonstrations to new employees outside of production.
• Assist the Customer Training Manager with small scope internal Solarity projects.
• Maintain user accounts (outside of production) in Solarity’s LMS ensuring courses are accurately assigned and users are placed in the appropriate teams.
• Utilize adult learning principles to provide appropriate and comprehensive explanations, examples, and demonstrations to effectively educate learners.
• Manage timelines, schedules and supplies to ensure completion of training plans.
• Travel approximately 30% to customer locations.
• Other responsibilities as assigned.

Qualifications

• 2+ years of training experience within a business setting required; or one of the following combinations: Associate’s degree in related field plus 1 year of training experience within a business setting or Bachelor’s degree in related field.
• High school diploma or GED required.
• Experience training software solutions preferred.
• Experience with curriculum development and video creation software preferred.
• Strong verbal, written and presentation skills.
• Strong computer skills, including Microsoft Office.
• Ability to handle and adapt to dynamic training situations.
• Ability to research and apply new training techniques and principles.
• Ability to work effectively in a team environment with a diverse group of individuals.
• Ability to be self-motivated and highly organized.
• Comprehensive training skills.

We are not currently hiring for this position in the following states: AK, CA, CO, DC, DE, HI, MA, MD, NJ, NY, OR, PA, RI, VT, WA, WV.

About Solarity

Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation.  Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.

We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.

Solarity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.