WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE.
COCKTAIL HOSTESSES PLAY A CRUCIAL ROLE IN THE “PARTY” WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES: SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY.
- Properly set up station and the lounge prior to the beginning shift. Set up for success....stock to par. Continually maintain cleanliness and order throughout the night.
- Complete ALL opening and closing side-work duties nightly.
- Always be energetic!
- Always introduce yourself by name and offer a food and martini menu to each guest upon arrival in your station.
- Inform guests of promotions.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages, entertainment, and other lounge functions and services.
- Always encourage repeat business from our guests by offering them the best possible service and sincerely thanking them for their patronage.
- Deliver food and beverages from kitchen and bar to guests in a timely manner.
- Maintain a clean and fun environment for our guests.
- Always be aware of sales and cash handling procedures.
- Always ensure fast and courteous service to guests.
- Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.
- Always follow ALL guidelines in the credit card procedures.
- If you have any concerns about serving guests that appear to be underage, check their IDs, always doing so in a polite manner (refer to Fake IDs).
- Look for signs of impairment and only serve liquor to guests 21 years and older.
