Food and Beverage Manager in Training

The Polo Club Manager in Training Program offers an incredible opportunity to gain hands-on experience in one of the nation’s finest private clubs. Designed for hospitality students and aspiring professionals, this program provides immersive training in a high-end club operation, allowing interns to develop exceptional service skills, leadership qualities, and real-world expertise in a five star club environment. 

Summary

As the Food and Beverage Manager Trainee, you will manage all daily Food and Beverage services throughout all Member Dining, Catering, and Banquets. You will work closely with the F&B Managers and the Directors to ensure that the needs of the club members and guests are consistently exceeded and to provide a cohesive environment, bringing together all divisions of clubhouse operations. Coordinating and administering the club’s policies as defined by the Club. Develop operating policies and procedures and direct the work of the F&B staff. The Food and Beverage Manager In Training will coordinate with other key department heads, primarily regarding cooperative efforts surrounding planning, scheduling, special events, and implementing club functions. Implement and monitor the budget, monitor the quality of the club’s services, and ensure financial objectives are achieved, along with member and guest satisfaction. Execute club operations to include, but not limited to, planning, organizing, and directing - to include managing all facilities and operations within the Club with a strong focus on revenue generation, quality standards, and service delivery.

Other Essential Duties Include:

• Interact positively, professionally, poise, and politely with all team members, vendors, and the community to promote a team effort.

• Displaying a service mentality and desire to ensure members, prospective members, team members, and the public are treated with respect and that their needs are proactively anticipated and met.

• Seeking out new and innovative ways to meet and respond to the needs and demands of the membership's ever-changing and diverse age group. Displaying strategic thinking, excellence, passion, and advanced forethought.

• Comes to work regularly and on time, follows directions, welcomes feedback, and takes criticism appropriately. Get along well with co-workers and supervisors, and treat coworkers, supervisors, members, and guests respectfully and courteously.

• Meets deadlines and follows through on requests/ questions from members and team members, proactively seeks solutions, and involves team members in decision-making.

• "Lead by example" approach within the clubhouse while maintaining a very upbeat, "can do" and "get it done" attitude toward members, services, programs, and initiatives. Responsive to members' requests and strives to find creative ways to accommodate reasonable requests.

• Assures the smooth, efficient daily function of the dining operations to provide its members and guests with the experience and services they deserve. The focus is to efficiently provide an enjoyable, high-quality, first-class environment.

• Ensures that club members enjoy outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring respectful, efficient, and exemplary service. Food & Beverage operations are a primary focus of the Food and Beverage Manager In Training.

• Addresses and resolves member concerns and suggestions, general service, employee attitude, maintenance, and the cosmetic appearance of the facilities throughout the clubhouse.

• Coordinates with the Director of Food and Beverage, as appropriate, on clubhouse staff performance appraisals, disciplinary actions, and other significant personnel actions.

• The Food and Beverage Manager In Training clearly understands and values the importance of staff recruitment, retention, and overall commitment to quality as core drivers of the Club's success.

• Works with the leaders in the Clubhouse to plan, supervise, and direct the work of F&B employees, and interacts with them under orientation, appraisal, discipline, and/or discharge issues. The Food and Beverage Manager In Training is an important mentor for department leaders and associates as well. The Food and Beverage Manager In Training ensures a positive and healthy working environment that is free of safety risks and all forms of employee harassment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to communicate well in English. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret bar graphs. 

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; PowerPoint;

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand.

Work Environment: