River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community.

 Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

 Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

 Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position: GROCERY SHIFT LEADER

Full-time 35-40 hours. Requires open availability, including evenings and weekends.

Status: Reports to Grocery Manager

              Supervises Grocery Team

Pay Level: IV, non-exempt.

Location: Easthampton, MA

Purpose: To provide support to the Grocery Manager and Assistant Manager with supervising department closing shifts; to ensure department operational goals are met during shifts to meet goals for sales, margin, labor expense, and customer service; and to act as a supervisor in the absence of managers.

Responsibilities

STOCKING & REPLACEMENT ORDERS

• Assist customers with product questions, promptly, friendly, and courteous manner, referring them to other staff when necessary. Lead customers to the product whenever possible.
• Offer suggestions for purchases and ways to use products. Offer tastes and samples.
• Help customers place/pick up special orders.

DEPARTMENT OPERATIONS

• Pull short-dated or low-quality items, record and dispose of them following established procedures.
• Keep retail cases, coolers, receiving, and storage areas in clean, sanitary condition, meeting health department standards.
• Participate in periodic inventory counts.
• Monitor cooler and freezer temperatures. Advise the Grocery Manager of equipment repair or replacement needs.
• Assist with receiving as needed. Check deliveries for damage, quality, and accuracy, and follow up on discrepancies. Rotate deliveries into storage.

SUPERVISION & LEADERSHIP

• Set work priorities and direct staff, including break schedule, to ensure productivity.
• Ensure customer service standards and expectations are met by all staff.
• Ensure food safety practices are adhered to. Ensure safe, efficient, and effective equipment use by staff. 
• Facilitate good communication between all shifts for operational excellence and good department teamwork. Act as a point person for conflict resolution during shifts.
• Fill holes in the staff schedule when needed.
• Assist with on-the-job training and support the development of staff.
• Participate in hiring, training, and evaluations of department staff when requested.

ALL STAFF DUTIES

• Attend and participate in department and storewide meetings.
• Perform other tasks assigned by the Grocery Manager.

Qualifications

• Supervisory experience preferred.
• Experience in a retail environment.
• Excellent customer service skills.
• Excellent communication skills, with a focus on positive and productive results.
• Demonstrated/proven ability to follow through on commitments.
• Organized, and attentive to details.
• Ability to lift 75 lbs.
• Ability to stand for long periods.
• Ability to work in a cold, wet environment.
• Manual dexterity with hazardous equipment.
• Ability to give clear instructions.
• Regular, predictable attendance; flexible availability including nights, weekends, and early morning.

River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.