Billing Manager

Company Overview:  Arroweye is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers.  Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Join our winning team and grow your career at Arroweye.

Purpose:  In this pivotal role, you will help build our billing department, ensuring accurate invoicing, timely payments, and excellent customer service. The ideal candidate will possess strong leadership skills and a thorough understanding of billing processes within a fast-paced environment. Your initial responsibilities (first six to nine months) will be to assist with the onboarding of a new billing system and during this phase you will learn our specialized billing process by taking responsibility for billing a range of specific customers.  Once the new system is operational, this position will be responsible for building and then managing a team of billing specialists, guiding them to meet deadlines while maintaining the highest standards of accuracy. This position requires excellent organizational skills, an analytical mindset, and the ability to collaborate effectively across departments. You will be responsible for developing and implementing billing policies and procedures to improve efficiency and resolve customer billing inquiries promptly. Your experience in billing management will be crucial as we aim to enhance customer satisfaction and streamline our financial operations. If you are passionate about leading a team and improving billing practices, we would love to hear from you. Join us in making a positive impact on our financial processes and contribute to our overall success by applying for the Billing Manager position today.

Responsibilities

• Supervise and lead the billing team to ensure productivity and efficiency.
• Oversee the billing cycle, including invoice generation and payment processing.
• Accurately calculate postage for all shipments to be invoiced based on billed rates, weight, dimensions, and destination.  Utilize billed rates and excel to calculate and apply appropriate postage to shipments.
• Ensure compliance with financial regulations and company policies during billing procedures.
• Analyze billing data to identify areas for improvement and implement best practices.
• Resolve customer billing inquiries and disputes in a timely manner.
• Follow up with customers on past due invoices, using effective communication and negotiation skills to resolve outstanding balances.
• Prepare and present regular reports on billing activities and team performance.
• Collaborate with finance and accounting departments to streamline financial processes.