Manufacturing Operations Supervisor

Company Overview:  Arroweye is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers.  Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Join our winning team and grow your career at Arroweye.

Purpose: This position is responsible for overseeing and coordinating the daily operations of the manufacturing facility & production lines.  This role involves managing Team Members, ensuring production targets are met, maintaining quality standards, and optimizing operator efficiency.

Essential Duties and Responsibilities:

• Manage and oversee the daily activities of the manufacturing floor, including monitoring production processes, staff scheduling and workflow management.
• Lead, mentor and coach team members providing guidance and support to ensure a productive and positive work environment.
• Ensure all employees adhere to safety protocols and regulations. 
• Monitor production output to ensure products meet established quality standards.  Implement additional training and/or corrective action when needed. 
• Identify areas for improvement in manufacturing processes, and work with cross-functional teams to implement changes that increase efficiency, reduce waste and improve quality. 
• Prepare and maintain production reports, including tracking key performance indicators (KPIs) such as production volume, downtime and quality metrics.
• Address any production issues that arise, including equipment malfunctions, supply shortages, or personnel challenges, ensuring minimal disruption to operations. 
• Work with training team ensuring the ability to enhance cross-functional employees, ensuring operational continuity meeting production needs. 
• Collaborate with other departments, such as engineering, maintenance, and logistics to ensure seamless operations and meet organizational goals. 

Qualification / Educational Requirements:

• Bachelor’s degree in manufacturing, industrial engineering or related educational and work experience.

• 3-5 years’ experience in a manufacturing environment, with a least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of manufacturing production equipment.
• Proficiency in production management software, i.e. ERP systems.
• Proficient in Microsoft Office.

This Job Description is a general overview of responsibilities, additional tasks added are driven by needs of the business.

Arroweye is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.