TITLE: Facilities, Safety, and Security Administrator
STATUS: Full Time, Year-Round, Exempt
LOCATION: In-person, with occasional remote hours
REPORTS TO: Director of Facilities, Safety, & Security
DEPARTMENT: Facilities, Safety, & Security
SUPERVISES: Night Manager
WORKS WITH: Facilities Department, Health Office, HR, local first responders
COMPENSATION: Grade 4 - $55,000 - 65,000 per year
BENEFITS: Health, dental & vision insurance, FSA, 403B employer contribution, paid time off, life insurance, short- and long-term disability, Employee Assistance Program
SCHEDULE: Occasional weekend work and extra hours during the summer Festival
SUMMER ONLY: Three meals a day, free access to classes, performances, talks, and studio usage
This role is a comprehensive and multifaceted position that demands strong organizational, project management, and interpersonal skills. The core responsibility is to assist the Director of Facilities, Safety, and Security in the day-to-day operation and management of the Facilities Department and is responsible for planning, implementation, and evaluation of the Facilities administrative, maintenance, accessibility, safety, and security initiatives at Jacob’s Pillow. Year-round, this position is heavily steeped in project management that supports the Facilities department, advancing ongoing accessibility initiatives, and emergency preparedness for each upcoming Festival and long-range plans.
RESPONSIBILITIES
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Facilities Maintenance
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Collaborates with the Director of Facilities, Safety, and Security to implement preventative maintenance schedules
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Coordinates routine maintenance and repair work, with staff or service providers as required
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Responds to daily maintenance requests from staff by prioritizing and delegating tasks to the appropriate personnel or contractors
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Coordinates the work of service contractors (e.g., gas, electric, plumbing) to ensure timely service and repairs
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Schedules and manages inspections and emergency repairs in collaboration with external vendors
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Assists with the operation and maintenance of water and septic systems, ensuring regulatory compliance and operational efficiency
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Ensures proper maintenance of Pillow vehicles, delegating tasks to staff or service providers as needed
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Assists in the planning, coordination, and preparation for changing weather conditions to protect campus facilities and infrastructure
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Acts as the primary liaison for the department in the absence of the Director of Facilities, Safety & Security ensuring smooth operations and effective coordination across teams.
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Safety, Security, and Emergency Planning
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Collaborates with the Director of Facilities to develop, maintain, and implement emergency preparedness plans, including Emergency Action plan, Exercise & Training Plan, Deployment Maps, and Evacuation Maps.
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Keep up to date on contemporary security practices for performing arts venues to inform Pillow policies and operating procedures. This includes representing the Pillow through peer groups and local gatherings
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Incident Reporting
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Create an efficient, consistent, and sustainable system and staffing plan for incident response
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Track incident reports and analyze trends to inform training and procedural improvements
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Conduct risk assessments and provide recommendations for mitigation of risk based on internal data and industry trends
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Oversee contracted and internal first responders
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Liaise with Becket Police, Becket Fire, Massachusetts State Highway Patrol, and internal stakeholders
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Provide onsite orientation, supervision, and support for health and safety staff and emergency response teams
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Build and maintain a strong relationship with local law enforcement, EMTs, and health system partners
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Accessible Campus Planning
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Ensure compliance with federal, state, and local accessibility and safety requirements
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Serve on the Accessibility, Safety, & Security Committee
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Assist the Human Resource Department to create an employee onboarding and training plan
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Advise and collaborate on best practices for safe and efficient crowd movement
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Assist the Accessibility Coordinator with accessibility questions and requests
PRIORITIES IN THE FIRST YEAR
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Streamline and codify administrative, maintenance, accessibility, safety, and security processes.
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Expand and refine the Emergency Action Plan and resources.
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Foster strong relationships with vendors, contractors, and local first responders.
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Analyze and visualize 2024 data to guide future projects and policies.
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Set accessibility, safety, and security benchmarks aligned with peer organizations.
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Implement efficient systems to enhance Facilities operations.
